DoubleTree by Hilton Hotel St Paul Downtown

We stayed for a concert at the Palace Theater which is walking distance from this hotel. Parking is in the garage directly next to the hotel and if you're not paying attention you can easily miss the entrance to the garage, however it is very convenient and the elevator goes right into the hotel. We didn't have any issues with the parking at all like others seem to. The rooms are clean and comfortable and quiet. No hearing others all night long which was great. Staff was friendly from first check in to check out, absolutely no complaints at all. There is a restaurant to eat at in the hotel that has delicious burgers and fish, many choices for a varied appetite. The staff in the restaurant is friendly and helpful as well, we had a delicious dinner while we stayed. I would stay here again, a

My reservation was cancelled by the hotel after it was already confirmed, for reasons unrelated to availability or payment. I was explicitly told the cancellation was based on political views rather than any issue with my stay.||This left me scrambling to find alternative accommodations at the last minute, which was stressful and costly. Regardless of anyone’s beliefs, a hotel should honor confirmed reservations or cancel only for legitimate operational reasons.||I would not book here again and would caution others that reservations may not be honored based on non-hospitality-related considerations.

The hotel was good, the rooms were spacious and clean. The only issues were the carpet in the hallways were a disaster, as if there had been flooding and they lifted and the set back down. Also, the ice machine on the 17th floor did not work and the one on the 16th floor did, but I did have small black pieces come out with the ice on my first try. Kesha, at the front desk was extra helpful and friendly. She made sure I had what I needed and helped me navigate where to go for dinner and offered other tips to be sure I enjoyed my time in the area.

Oh my God, everything about this place was amazing.the employees make such a great environment.That was very informed very knowledgeable they was 2 of the sweetest ladies. I have met in a long time in Minnesota. Very helpful, very under. My room was clean to perfection when I say I walked in and I was greet with the scent of dis infecting. I was very happy. My sheets was clean. Smelled very fresh , not just like hotel fresh , but actually like somebody's tough at the time to wash them for every softener , fresh

Positive: The staff was very friendly Negative: I paid for the breakfast for two people for two days and it was very costly for continental breakfast! I stayed before and their was a chef cooking hot food, but not anymore! Then they had bugs on the food and they was still serving it to the guest!