Hyatt Place Salt Lake City Airport

We booked this hotel after our flight was delayed, and we were so grateful for how accommodating they were despite the last minute booking. The atmosphere is very comfy and laid back, yet still feels safe and well managed. The concierge was helpful and welcoming throughout our stay. Breakfast was decent and the meals leaned very American in style. The location is also very convenient, just about 5 to 10 minutes from Salt Lake City International Airport. Overall, it was a good and restful stay, and we truly appreciated the warm service during an unexpected travel change.

I chose this hotel from the list that I got from Delta Airlines when I missed a connecting flight due to a delay. I am glad I chose this hotel. The shuttle came right away, the two women at the check out desk were so helpful, gave me a bottle of water and a toothbrush and toothpaste, because I am sure I looked stressed. The room was very big, clean and refreshing. I do with the windows could have been opened for a little fresh air but that is a minor detail compared to the rest. The breakfast was good and the shuttle, once again, came right on time and whisked me back to the airport the next morning.

Positive: Close to airport. Clean. Negative: Booked hotel because it’s close to the airport and has a shuttle. However waited 40 minutes for the shuttle before a hotel from ANOTHER hotel kindly offered to take us. The Hyatt shuttle apparently services 3 separate hotels and is slow.

This is my good experience: Room is very good, better than expected. The lady at front desk is nice and welcoming. Pool is smaller than it seems in the photo, but very clean. This is my bad experience: Went to the bar at lobby. No waitress. The nice lady at front came and asked me if "she" was there. Me: I don't know. I need a beer please. Nice lady: it's not my job to take the order. It's the waitress job. Me: Could you get her? She goes to the back and comes back: she's washing the dishes. Me: I can really use a beer. She reminds me again that I have to wait for the waitress. Isn't that funny? The customer has to "wait" for the waitress. :) Nice lady: I can order your good to the cook. I ordered the burger, while waiting for the waitress to come and officially take my order and finally m

This hotel is just okay—nothing particularly special. However, if your travel plans change due to weather issues or a flight cancellation, don’t expect any flexibility. They do not offer refunds and are surprisingly unkind about it. Yes, I’m aware of travel insurance, but sometimes it’s simply not worth it for a short trip. The only real benefit is its proximity to the airport and the free shuttle. Other than that, there’s not much to recommend. Pricing is also a concern—rooms typically average around $150, but during ski season they jump to about $350. This is absolutely not a $350 room. The property is located in the middle of an industrial area and lacks any real sense of hospitality