Hyatt Place Indianapolis / Downtown

I had an amazing experience with Hyatt Place Hotel! When you stay, check out the 15 floor pool. Such a rare find in downtown Indy. Wes, who is on hotel staff, told me all about it. He was so accommodating and kind by not only storing my hand bag while we went to Gainbridge Fieldhouse but giving us advice to make our experience better. I’m very impressed with this hotel and their staff. It’s honestly one of the best places to stay in downtown, especially if you are planning to attend an event at Gainbridge.

⭐️⭐️⭐️⭐️⭐️|The valet and hospitality service at Hyatt Place Downtown Indianapolis made our New Year’s Eve 2025 stay feel seamless and welcoming from the moment we pulled in. Wes, the head of hospitality, did a fantastic job and brought such great energy to our experience. He was personable, attentive, and even cracked a clever joke about seeing me "last year"—despite it being just the day before. That kind of humor and warmth made the moment memorable.|Eugene, who helped us unload when we arrived and reload when we left, was just as professional and efficient. He handled everything with care and made sure our transition in and out of the hotel was smooth.|Our vehicle was unloaded and bags taken up to our room upon arrival, and the valet team remained prompt and courteous throughout a very

Just completed my family’s stay here and we will not be staying here again. The rooms were dusty (there was a ton of dust piles/dust bunnies and old junk food and trash under our beds), the front desk was very unhelpful and unfriendly, there was no in-house place for my kids to eat at night in the hotel because they only allowed 21 and older in the area, I wish on the elevators they had the front desk say something about keeping your card out to use the elevator since you need to have your card to get to your floor- or maybe even a sign before you get on instead of fumbling with all your stuff to try to get the card out for the elevator, and this is a smaller thing- but they have no outlets available by the bed to charge things which is normally pretty standard. The breakfast staff was v

This hotel had everything going for it. Located right downtown, clean facilities, easy parking, walking distance to restaurants. The let down was the man at the check in desk. We checked in Sunday night, 03/08/26 around 5pm. We stay every 6 months to attend Riley hospital visits. When I had some clarifying questions on parking and receipts, he was very rude. Didn’t look at me, and was obviously annoyed at my questions. We went to dinner and when we came back, another guest entered the elevator with us and said “wow, the check in guy was rude”. Very disappointing, but a warm welcome was the woman there Monday morning at 8am when we checked out, super warm and helpful.

Positive: Convenience of the hotel location, the staff was super friendly and accommodating. Food and atmosphere was excellent. Negative: 1/2 of one 6 of the other. Meaning I didn?t care for the keycard elevator. But was happy that there is some sort of security. So it was understandable practice to have in place.