Hyatt Lodge Oak Brook Chicago

We were looking forward to the Prancer’s Pub Christmas Pop Up for the full experience. We drove 90 minutes and got a hotel room. 45 minutes before our reservation we got a message saying they could no longer accommodate us. As we found out there was a party that reserved the bar from 1130pm-3:30am. We were quite disappointed to find that we had come all this way and planned our whole night around this and to stay at the hotel. The front desk did offer free breakfast to compensate. It was a nice gesture, but did not help solve the problem. The pub was nicely decorated for Christmas and it was very festive. The bar was very busy, and the bartender did his best to remain friendly and keep up. We enjoyed some of the festive holiday cocktails. The hotel itself could use some updating. Our roo

We celebrated a 90th Birthday Party in the Great Oaks Pavillion and it was fantastic! Everything about this special celebration was well done. The room itself was beautiful and a perfect setting for tables of ten. The food was delicious, the staff extra attentive, and the ambiance of the setting -- looking out on the beautiful grounds through the full windows -- was a treat. Most importantly, for a big party, the event coordinator was terrific. She was available for phone calls as needed, returned all emails promptly, provided really good advice, and helped make this an enjoyable experience for all.

We booked a four-night stay here during our trip to Chicago and had a great experience. The lobby is beautiful, and the pool is huge. Our room was always clean when we returned each day, and the staff were extremely friendly throughout the hotel. On our first morning, I had a flat tire, and the front desk manager, Marco(hopefully I got his name spelled correctly)went out of his way to help by providing an air pump so I could refill the tire and drive to the dealer. Excellent service and a very welcoming stay.

Overall my stay was pleasant here at the Hyatt. The room was clean and the bed comfortable. Unfortunately overall the hotel looked a bit old, the carpet in the corridor had holes and it felt very empty. Still for one night it was ok.

Positive: Nice vibe, old school upscale. Beautiful surroundings, and there's a lot of road work going on, so they clearly are focused on upkeep of certain aspects. Negative: The hotel has signs of being run down like torn carpet in the hallways. My room upon check in had a foul odor similar to rotten fish, as did the 2nd room. I think it was an unpleasant cleaning chemical. AC took a long while to cool.