Hyatt House Atlanta/Downtown

Booked on Booking.com and paid the room in full, almost $600 for 2 days. When we arrived, the man at the front desk said we had to pay an ADDITIONAL $150 for “incidentals”. He did not communicate if this was refundable or not and honestly had pretty bad customer service. Seemed like he didn't want to be there at all and had an attitude. I get jobs can suck or whatever but like it’s not my fault so why should it have been taken out on me. No where online did it mention ANY incidental fees or anything. Also, no where did it mention the only option for parking there was $55 a night valet parking(once you left you would have to pay again, no in-and-out). So, on top of the $750 for the 2 nights we would have had to pay an additional $110+ for parking. Breakfast was mediocre at best, honestly co

Location is right next to the Georgia Aquarium (I could see the whale shark painting from my room!), World of Coca Cola, and National Museum of Civil and Human Rights. ||||Although, for a major city there is not much else to do/eat/shop in a walking distance (not the hotel's fault obviously). Not even a small convenience store to buy water. There are 4 restaurants the hotel partners with. Tried 3 of them, and I'd say 2 are decent: a pizza place and cheesesteak place. The BBQ place that was recommended for lunch was out of three major meat products when we arrived at 12:30pm and didn't tell us until we sat down and already ordered drinks. The food we did end up ordering was burnt to a crisp, dry, and overall just lacking for a southern BBQ place.||||The atmosphere was welcoming and friendly

My insurance company placed me here while renovations were taking place on my home. From the moment I arrived until the moment I left, I was treated like a valued guest! Isaack and Princess greeted me like I was a long time friend. The location is perfect and close to everything one needs downtown. The room had everything imaginable to make for a superb, comfortable stay. Each morning the breakfast area was filled with anything you could ask for. I would highly recommend this hotel to everyone!

I had a great experience staying at this hotel. The entire place was very clean and well-maintained, and it was within walking distance to the Georgia Congress Center, which made the stay even more convenient. Our room was cleaned daily, and the staff were always polite and welcoming. I especially want to mention Adanna, who was incredibly friendly and helpful. Whenever we needed something or had questions, she was always there with a smile and a solution. Her kindness truly made our stay better. The only thing I wish for is a wider variety of breakfast options. Other than that, everything was excellent. I would definitely stay here again and recommend it to others!

Positive: I had booked a room on line and when I got there it turned out they didn't have a room for me. Also they chage $55 for parking . Negative: They didn't make effort to accommodate, after not being able to find my information in their system.