Hudson Yards Hotel

The hotel is in a good location. You can walk to so many great places. However, the hotel rooms are not great. The interior is painted black which just makes it dark not mysterious or cool. I had booked a superior king room. The batteries were dead in the remote. There were no bath products-not even a tiny wrapped bar of soap. There was one towel-although the reservation said for two people. I would have called down to the front desk but there was no phone in the room. It was more like jail cells in the hotel set up and rooms. ||I will say the staff was very nice and friendly.

Positive: The bed was soft Negative: When i checked in the front lobby did not have any AC, Ther was no coffee maker in the hotel room or in the lobby for coffee at all. While my room was clean i had a hose and a wrench hanging from my shower head. The TV in my room did not work either.

I absolutely disliked my service here. Was kicked out of a nearby hotel due to overbooking during the blizzard, so I quickly found this hotel and booked online by 10am. I called at 10:09am to confirm and request an early check in. An ai voice told me to come in person to ask for early check in. I get to the hotel at 11:50am and tried to check in, and was told I had to pay, so I asked the earliest possible time to check in, and was told to come back at 3:30pm. They didn't note my order in line, so when I got back, I had to wait in line again. At this point I had been there for 4 hours. By 4:11pm, they announce they have no king beds available for us guests and that we should wait due to short-staffed house-keeping. They again did not note people's orders in line and after finishing a meetin

As a professional Safety Director, I approach every hotel stay with a critical eye toward facility maintenance, sanitation, and guest safety. My wife, our children, and I recently stayed in a suite at the Hudson Yards Hotel from December 20 to December 21, 2025. I am compelled to document our exceptional experience as this property sets a benchmark for quality that other New York hotels should strive to emulate. From a safety and health standpoint, the cleanliness of the suite was absolutely flawless. In my profession, I am trained to spot even the smallest lapses in hygiene or maintenance, yet I found this room to be impeccably kept. The absence of dust and general wear speaks volumes about their housekeeping protocols. Furthermore, the climate control was excellent. Having a fully funct

The only decent thing about this hotel was the location. The rooms were not clean. The floor looked as if it had not been swept or mopped in a long time. There was dust everywhere. Each night that I stayed I requested washcloths because none were provided and each time they said that they had no washcloths available. I would not stay here again. The staff was nice but the hotel in all was not a good choice.