Hotel Shelley

I recently stayed at Hotel Shelley from December 16 through December 26, 2025, accompanied by my daughter, and reserved two rooms, specifically rooms 214 and 217.||I am writing to kindly follow up regarding the refund of my security deposit in the amount of $200, which has not yet been credited back to my account. Please be assured that the rooms were vacated in the same condition as when they were provided.||I would greatly appreciate your assistance in resolving this matter at your earliest convenience. Thank you very much for your attention to this issue.

Great hotel right in the heart of South Beach with an Truly Incredible Staff Litzy at the front desk is Truly AMAZING!!! She is the gem 💎 of this place She always makes my son smile with her warm and welcoming energy. And my son is like “talk to the nice lady again?” From the moment we arrived Jaeni was very welcoming and accommodating. I had my 2 year old son as well as a HEAVY car seat. I asked if it was possible to have a room on the 1st floor and she made it happen Throughout the trip all employees have always smiled and taken time to talk to my son and myself and made it feel like a home away from home. The cleaning staff has been wonderful as well. We loved our stay and I can’t recommend this place highly enough

Positive: The location Negative: The hotel rooms were filthy and were not cleaned prior to check in. Hair in the sink and someone’s rolled up socks in the bed.

A United flight attendant recommended this spot and I am so happy they did! The location is fantastic, just minutes away from shopping, the beach, and general stores to grab the little things we forgot. The BEST part by far - the service, Letzy (front desk) and C (bartender) were extremely attentive and accommodating! We will absolutely be staying here again when we return to South Beach.

This is by far hands-down the best hotel I have ever stayed at. I had a medical emergency while I was staying. The hotel staff was incredible and got me services right away. Then they extended my stay without charging me an extra night. To top all of that off they were actually caring and concerned about my well-being versus the price of the room I was staying in. If you want a classic hotel with an amazing interior and staff plus the addition of real southern hospitality this is the only place to go. I will never stay anywhere else when I visit Miami. I fully intend to be back before the end of the year. This hotel just has it all! Wonderful history and incredible caring staff that you can't find anywhere else. Do yourself a favor and stay at this hotel!!!!!