Hotel NH Collection New York Madison Avenue

I recently visited NH Collection New York Madison Avenue with friends, and once again, it reminded me why this hotel is such a special place. From the moment you walk in, you’re welcomed into a beautifully designed lobby that feels both elegant and inviting—never stuffy, just effortlessly refined. It’s the kind of space where you actually want to sit, relax, and enjoy the atmosphere. The bar is fantastic, offering a great selection of drinks and a lively yet comfortable vibe that’s perfect for conversation or a casual night out. The on-site Serafina restaurant is another highlight. It’s incredibly convenient and consistently delivers delicious food, making it an easy choice whether you’re dining before heading out or settling in for the evening. What truly sets this hotel apart, though,

I had a great stay at the NH Hotel. The room was very comfortable, clean, and well maintained, which made my stay really enjoyable. The location was excellent and made it easy to get around and explore the area. Everything was clean and organized. I would definitely recommend this hotel and would be happy to stay here again!

Great place to start your New York City visit! 1. Absolutely centric. You can reach almost everything within 5-15 min walking distance (Empire State, Bryant Park, Summit, Rockefeller, St. Patrick, even Times Square) 2. Quite enough to relax from NYC rush 3. Super nice and competent team at reception. 4. Perfect room size (we booked high category to be fair), cleaning well done. 5. Restaurant for fair-price breakfast inside Hotel. Not cheap, but fair. On top of all: Fredrick the Guest Relations Manager: he really took care and it was nice to see him again after one year for 2nd stay. We will come again, sure!

I have been coming here for over 30 years, and every time I walk through the doors, I’m reminded why it’s so hard to leave. There is an immediate sense of calm the moment you enter—especially in the lobby. It’s not loud, rushed, or chaotic like so many New York hotels. Instead, it feels grounded, elegant, and peaceful. Sitting in the lobby is an experience in itself: a quiet refuge in the middle of the city that never sleeps. What truly sets NH Collection New York apart is the people. The staff is genuinely kind, attentive, and welcoming—not in a forced or scripted way, but in a way that feels sincere. They remember you. They engage with you. They make you feel seen. That kind of hospitality can’t be trained; it comes from a culture of care, and it shows in every interaction. Over the ye

Positive: The location was convenient to walk and see Manhattan and we were on the third floor with no waiting for the elevator. Negative: The room was small in size, the safe was near the floor and awkward to get to, NO soap in the shower even after I asked the front desk and a cleaning lady. I requested an extra pillow twice with no results. Charged an extra "Facility Fee"??