Hotel at the Lafayette, Trademark Collection by Wyndham

This is a historic hotel near the theatre district and within walking distance to the Sabre stadium. Beds and pillows are comfortable, room and bedding were clean. Fitness room is dated and the 1treadmill wasn't working. There was a mat for yoga and dumbbells so I was happy. Staff were friendly and helpful. I arrived at 12 and was able to check in early (2pm), front desk staff suggested a coffee in the cafe which was wonderful. I was nervous to stay based on recent reviews but thought it was charming.

We went to the hotel for a banquet. I have NEVER had such a bad experience in my life. For starters, the heat wasn't working in the greenhouse room and it was FREEZING. We all had to wear our coats. They had one tiny space heater on each side of the room as their solution. When talking to the manager about it she was very condescending and rude. Did not seem to care one bit that guests were uncomfortable. She said "the thermostat isn't working. We called and no one came." Then you go out of your way to get MULTIPLE space heaters or you figure something else out. It's 23 degrees outside. It was 56 degrees in that room. To add insult to injury, we never got fed. We were told there would be "appetizers served throughout the night"-first off there wasn't even a crudite table with cheese etc. a

Positive: The hotel wasn?t actually bad. 12 of us went and booked 6 rooms and everyone else had a better room than us. Negative: The fire place didn?t work. Had a light out and the toilet wouldn?t flush. They attempted to switch rooms and that fire place didn?t work. Lady at desk gave me a plunger to try unclogging the toilet bc there wasn?t any maintenance on duty.

This is a poorly run, barely maintained, bare bones hotel that is absolutely not worth the price. Some backstory, we decided to rent a room here for a weekend downtown. At check-in, first thing you notice is how dead and eerily silent the lobby is. All the supposed amenities here no longer exist (except Public, which is a solid coffee spot). There's no valet, no security, no housekeeping, only a staff member hiding behind a wall at the front desk. The check-in area is a tiny section of the massive original front desk with zero signage. The staff were dressed in street clothes, barely gave us a 'hello' and we didn't get directions to our room, info about the place, nothing. Very amateurish. The room we were originally in reeked of cigarette smoke and we had to request a new room. The secon

We booked a room in the city for one night. We have previously stayed at the hotel in years past but this last experience was not good. The hotel is very outdated and does not look inviting. The restaurant/bar was closed. The front desk staff was not up to standard. They were not friendly and I had to ask if we were all set to go up to our room. The hallways smelled like strong floral deodorizer. The rooms need to be updated. I would not recommend.