Homewood Suites by Hilton Mahwah

The rooms are spacious but feel outdated and have an unpleasant odor. My experience with the front desk staff was inconsistent—some were friendly and helpful, while others (especially a gentleman typically available during morning shifts ) were consistently rude. The shuttle service is a nice amenity, but the long wait times made it unreliable. I also had a troubling experience during the evening social dinner, where I witnessed an older man physically confront an Asian guest over what appeared to be a misunderstanding. Additionally, the staff often seemed indifferent to guests’ requests. Overall, this would not be my first choice, and I wouldn’t readily recommend it.

We went for the labor day weekend and were satisfied with the overall experience. The room was a suite so it was spacious including kitchen, living room and a bedroom. Service was good with no complaints. Lots of free parking space. The only downside was some hot items in the breakfast ran out fast and the kitchen couldn't replenish them quickly, probably because the hotel was fully occupied, but not a big deal.

Stayed here for a couple of nights while visiting family. I've stayed in many Hilton hotels so I'm basing this rating on experiences at other locations at similar or even lower price points. I travel at night so I love digital check in and a digital key using the Hilton app. Check in worked well. The location is easy to get to and there are plenty of parking spots available. I was a little surprised there were only rooms available on the first floor. The other floors were considered paid upgrades. I read reviews stating that the first floor is the "pet floor". That appears to be true but fortunately, I didn't encounter any extremely bad odors. Our room was clean. The furniture and room needs an upgrade for the price charged but it was not an extreme issue. The walls are very thin! You can

recently stayed at the Homewood Suites in November 2025, and I highly recommend this hotel.|​From the moment I arrived, the staff was incredibly accommodating and went above and beyond to ensure a great experience. A special shout-out to Monica Brosius, who exemplified exceptional service!|​The cleanliness of the rooms was impeccable, and the accommodations were well-maintained. |​The included breakfast was another major highlight. It was plentiful, fresh, and a perfect start to the day. I look forward to staying here again

Staff tell me this hotel is scheduled for a renovation. It is apparent that it is due, but nothing to the extent that detracted from our stay. And we’ve been here six days so far. Some chair legs are wobbly. And we needed help getting a window closed. No big deals. All kitchen appliances work well. Thermostats kept room at an accurate temp. There is a sleeper sofa and an arm chair. Neither was quite like my La-Z-Boy at home. But a couple of throw pillows made them fine. I’ll give the bed an okay review. My wife thought it was great. I prefer a bit softer for by bad discs. No one bed can please every kind of sleeper. I wish it was more of a pillow top style. My wife does not. Breakfast is great. There is a wide variety of hot and cold options. Even with the rising cost of fresh fruit,