Homewood Suites by Hilton Lubbock

Our travels took us through Lubbock and since we have pets, we were looking for a pet-friendly place to stay. The Homewood Suites seemed to meet our needs, at least through our online search. Jessica met us at the desk and got us checked in quickly. She was intent on making our stay as enjoyable as possible. The building is clean, modern and pretty, with the fireplace, etc. Our room was more than adequate, and we slept well. Breakfast was the best of our travels, as Mary Ann going above and beyond. We hope our travels bring us through again; we will stay here again.

I stayed here for an extended business trip, and this hotel was perfect for my needs. Yes, it does seem to be an older hotel, but I didn't have any issues in my room or notice any wear in the public areas. On the contrary, I found the room to be a good size and appreciated having the kitchen to cook some meals in during my stay. The free breakfast was also convenient. One big plus is that their laundry facilities are free as well. I would recommend having a car if you are staying here as there are not really any restaurants or shopping in walking distance. It was about 15 minutes for me to drive to the Texas Tech campus for work.

EDIT: Reached out to customer service after receiving this reply, and they will "pass on my concerns". In other words, nothing is being done. Again, if you're planning on staying here, BEWARE. They DO NOT honor their reservations, and you might end up stranded. We had a confirmed reservation for a 1 king, 2 queen, 2 bedroom suite, and they waited until we were in town to cancel our reservation and let us know they oversold their rooms. Their idea of "making it right" was sending us to a Best Western with two DOUBLE BEDS when we absolutely needed 3 beds. Oh, and they threw some points on my Hilton account that won't even cover a quarter of a hotel room. And it was a super busy weekend so booking a halfway decent hotel was impossible. So, if you decide to book here, beware that you might e

We definitely like this place, but the last time we stayed there, they did not tell us that the air conditioner was broken in our room. They had a little refrigerated air unit that did not cool the whole place. It might’ve been better have they turned it on before we ever got there. But for the most part, we really enjoy staying there!

We booked several rooms there and enjoyed our stay. Large nice area past the entrance/reception that allowed for us all to hang out by the fireplace and watch a football game while eating food we had delivered there. Breakfast was typical but good. Beds were comfortable. Rooms were clean.