Home2 Suites by Hilton Winter Garden

We had a wonderful stay at Home2 Suites in Winter Garden and couldn’t be happier with our experience. From the moment we arrived, the receptionist Kai was incredibly helpful, welcoming, and professional—such a great first impression, she even greeted us with a water bottle for each guest. The room itself was spotless. We stayed in a queen bedroom suite, and it was truly phenomenal: clean, spacious, comfortable, and thoughtfully laid out. The beds and bedrooms were pristine, and everything felt fresh and well cared for. The breakfast honestly deserves a special mention—it’s one of the best continental breakfasts I’ve had at a hotel in this category. Plenty of options, fresh fruit & yogurt, well organized, real plateware & silverware, what a great way to start the day. We had an appointme

Major issue with their level of service at this location! So overall I would give this an average rating only because it’s a decent location and the room was well appointed. But the near pitiful level of care and concern for the customer they show when they’ve made a mistake is appalling and therefore I’ll likely never book at this location again. Hilton through their app at least, allows you to check in ahead of time and even allows you to hand select your own room (s). Cool feature right? Well did you know they can completely ignore that selection and do whatever THEY want with your rooms? Why have that feature if it legitimately means absolutely nothing? I checked in and chose my two rooms next to each other because I was traveling with my daughter and her boyfriend. She is legally an

Positive: It was clean and QUIET. Fortunately, we had a room at the end of the hall on the top floor, and it was wonderful. They also had an (overpriced) snack and ice cream area where you could purchase quite a variety of items. Fresh baked cookies were great! Negative: No.

We had such an amazing experience here! The staff was so helpful and friendly. Lynn specifically deserves a shout out she was great! It was very clean and had great amenities. Their breakfast had lots options not like your typical free breakfast and their gym was really great! Laundry inside for those staying a while and hot plates with a pan available for use in room with the kitchenette that was very nice with a full size fridge/freezer. We grilled out by the pool one night which was also great so we didn’t have to always be eating out. Really enjoyed our stay here!

Stayed at a lot of Home2Suites, this location is definitely at the top. Hotel and rooms smelled great, super clean. Some of the friendliest staff I've encountered. Cool take on breakfast with typical fare and easy to make your own sandwiches. My only letdowns were the shower pressure and the beds weren't super comfortable for me, but could 100% just be my personal preference. Well done!