Home2 Suites by Hilton Troy

Very nice stay here. Beds were clean and comfy, rooms were big. Good water pressure and plenty of towels. Breakfast was good. Placed right in between 2 steak houses. Staff was great. Internet went out but the guy was on top of it, had it fixed within the hour. Good place

Adequate and nice hotel room, adequate fitness room, nice lounge area. My experience is that all hotel free breakfasts are awful with highly processed fake cheap foods and this one is no different. My only real complaints is room cleaning was supposed to happen every other night and after being there for 4 days I had to finally go ask the front counter and they sent someone up to clean, that was the only day that it happened and I didn't even get any washcloths. But other than that for the price everything else was okay.

So it began with being put into a room that was already given to a different guest, despite me having chosen this room during my contactless check in. I only found out when trying to hook up to WIFI. We were told to move to a different room and received apologies and the offer of complimentary items from the marketplace. The majority of the stay was uneventful, until I looked over my billing. I saw that not only was I charged for the "complimentary" items at the marketplace but was also charged a fee for my service animal. Now I stay in Hilton hotels no less than 10 days monthly, my service dog goes everywhere with me, never in all those stays have I ever been charged a fee, which is illegal! Figuring it was a mistake I called my diamond membership representative to fix. Instead of doing t

Positive: PET FRIENDLY….AMAZING, THANK YOU! WE LOVE YOUR PET FRIENDLINESS, WE HAVE STAYED MANY TIMES CAUSE OF IT. NEVER A PET ACIDENT. Also, Beds Negative: Staff out front of hotel smoking

I really loved staying here. The staff and breakfast was great! The best perk for me being here for over a week is that they have self-serve washer and dryers. Having a family of 5 meant lots of laundry and they were able to accommodate my family and more! Thank you SO MUCH!