Home2 Suites by Hilton Edinburg

​I am beyond disappointed in this property; this was easily the worst hotel stay I have ever experienced. The level of service was non-existent. Throughout my entire 3-night stay, I was denied basic housekeeping. I was told I had to take out my own trash and that fresh towels would not be provided. ​Even more disturbing were the major security breaches: staff opened my door twice while I was in the room. This is a terrifying lack of regard for guest privacy and safety. ​To make matters worse, I was charged a $100 "safe" deposit without any prior explanation. Despite checking out, this money has not been returned to me. When I confronted the front desk about the charge and the poor service, the staff was incredibly rude and unhelpful. They flat-out refused to provide the General Manager’s c

Overall nice hotel but if you want to get in the pool you have to wait until May. Otherwise you will freeze in there. I took a temperature reading with my Apple Watch and it read 69 degrees with ambient temperature of 102! This is ridiculous. How can a nice hotel like this not have a heating mechanism. I had to walk around in the sun for 15 minutes but my feet are still freezing. On the bright side if you have a fever come take a plunge and your core temp will lower double digits. We got this room to use the pool but it’s like there really isn’t a pool Ridiculous!|Only thing I truly enjoyed was their breakfast. Other than that it’s best to book elsewhere if you want to take advantage of your hard earned dollar.

This hotel has been opened for years and the placement on Google maps is still incorrect. The hotel has not bothered to correct the problem. We stayed on the 4th floor and our shower had hardly any water pressure and the water was not hot either. We asked them to clean our room the following day because it had been skipped that day and they set it was in the books and it did not get cleaned again. Also, the mattress felt cheap and the bedding was worse.

First thing, the map directs the hotel to different place. I asked for late check out, front desk states they can't because they are fully booked today, cool understandable. I was looking to staying extra day due to work so I am looking at hotels, and look what I see, 9 rooms are available, and I know Hilton's app is upto date, it's definitely not the lag. Nah, ill go book else where. All this as diamond member.

Nice hotel, the morning breakfast is horrible. The check in staff was nice but the evening staff was clueless. Needed to use the computer and printer, neither worked and no one on any of the shifts new how to fix it or log in. The room was clean. Not a bad stay but they need better food.