Home2 Suites by Hilton Burleson

After a storm on Friday night the elevators were down. Who would imagine a Hilton Hotel property would not be able to repair the elevators for the 3 days we were there? We were told it was electrical and there was no concern from the night employee that it would not be repaired shortly. No problem with electricity in the hotel. We left early the next morning via the stairs and returned later in the day to prepare for our granddaughter’s school event at 7pm, the main reason for our visit. My husband talked to the employee regarding refunding one night of points due to the total surprise of no elevator. He spoke with his manager and agreed to refund one night. We left to attend a play and the phone calls started from the manager. He knew we were attending an event from 7-9pm. He rescinded th

Hands down one of the best hotel experiences we've had. Hotel was clean, staff was professional and kind, and breakfast was delicious

A wonderful stay! The hotel was clean, comfortable, and very welcoming. The staff was friendly, the room was cozy, and the location was perfect. I would happily stay here again.

Nice hotel. Economy level, but I was there for work so I wasn't looking for anything fancy. Attentive and friendly staff. Only real complaint is the digital key function hasn't worked the last couple of times I stayed here. Would like a little more options for breakfast too. Overall, it is a nice hotel and is great for what I needed!

This was the worst experience that I have ever had. Could not use the paid reservation because room was booked in my Company's name instead of my name Could not call to change or add my name to the reservation. Each time I called and was prompted to English speaking input was directed to a foreign language. Ended up have to pay at the hotel out of pocket. My name is Elijah Demerson. I booked in my name, gave my email address paid with paypal. Don't even know how my company's name got involved other than in my email. Hated this.