Home2 Suites by Hilton Amarillo East

Came in last minute decided to stay here instead of normally staying opposite side of Amarillo. I was pleased with the hotel and staff was very nice and welcoming. Can’t ask for much better when on a quick trip. Wouldn’t hesitate a bit to stay there again.

Positive: "" Negative: Had to change rooms due to hairs all over the sheets. When we changed surfaces were dirty. Mirror had handprints all over, toothpick on side table, dirt and other substance on tables and shower. Overall not clean.

First of all it's in a weird location. Having to get off the highway just to turn around and drive beside the highway, very confusing. Although there is a delicious steak house and bucees not far away! The room/suite was smaller than expected. There was a weird curtain separating the living room to bedroom. The blinds on the windows didn't block out enough outside light. The AC/heating didn't work very well - kept getting really hot and cold all night long. Bed was very firm, we both woke up with a stiff back. Although the bedsheets were extremely soft! Shower was a little dirty. Didn't even bother getting breakfast. Staff was not very helpful - called front desk for extra pillows and they hung up on me. When I went to the front desk to get more pillows, Tony wasn't overly friendly. Pet f

I think we got upgraded to a bigger room 429? It was the biggest hotel room I've ever had in my life. Only complaints I could think of is the EV charger spots are often occupied with non-EV vehicles because they're right up front despite other available parking. (So not sure if they just don't enforce parking so you might get unlucky that you can't charge because a truck is parked there). Second, was the hot water at max temp was just acceptable. I like hot showers, and would have liked a little more heat. But if you like boiling showers it might not be enough for you. Breakfast was great, went down around 7-8. Good coffee. Oatmeal/cereal toppings were basic.

At first glance, rooms are very nice and clean. However, the closer you look, the more you see it’s not very well maintained. Missing trim pieces and a broken shower step in the bathroom to name a couple. Breakfast isn’t your typical, powdered eggs, prepackaged muffins and a waffle maker style for a free hotel breakfast.