Holiday Inn & Suites Wausau-Rothschild by IHG

At time of booking, the person who took our reservation was super accommodating and we were pleased but that is where the pleasure ended. Upon arrival on the 13th of February at 4:00 PM, the attendant was rude and dismissive. We actually had to ask him what room we were in because he never said. His reply when asked was "it's in the card wallet" he couldnt even tell us the number, just "it's in the card wallet". I then asked which door would be best to use and he pointed at the front door and said "it's right there". I'll have you know that our room was literally the farthest one away from the front door and we should have been given a more convenient entrance. The next issue, and this is with a different desk attendant who was working the PM shift - We had other family members also

Positive: Friendly staff Negative: The hotel room and entire 2nd floor hallway is poorly ventilated. The room connected to the pool, so it was damp and had a EXTREMELY strong chlorine smell. They couldn't give us a new room. The hallway was hot and stuffy from the staff laundry room.

I was pleasantly surprised with spacious and clean rooms. Sliding glass doors to a patio was a huge plus. Staff was friendly and there was a pretty cool restaurant and bar attached. I was there for work and the food for our conference was wonderful. We had breakfast buffets twice, 1 lunch buffet and 1 appetizer/cocktail meeting. Delicious!! The fitness room and pool area were both perfect. There was also a movie theater across the parking lot so I even got a movie in. I would definitely stay here again.

First off the desk clerks morning and night were such sweet people! However,How this Hotel Stands a 4.3 rating is BEYOND me. Ive been a diamond member with IHG for 4 years. I will NEVER reccomend or book at this location again in the future until they do a better job cleaning the rooms. Before I get a follow up comment "im sorry the cleanliness wasnt up to your standards. Room 316 Ill let the photos speak for themselves. I hope you have a productive meeting with your staff Tim. Thank You.

The room is outstanding bed is very comfortable. The gentleman at the front desk Paul service was impeccable very courteous and accommodating. He needs a raise!! I'm very impressed with the way he handled my situation thank you