Holiday Inn Nyc - Lower East Side by IHG

**update** the hotel responded to my review. I appreciate the personalized responce. Im upgrading my review of their Service from 4 star to 5. *** Small rooms but comfortable. Nice large shower, but low water pressure. Community bath products, I think each the shampoo and conditioner were each filled with the other...annoying. foamy cinditioner?? Seemed to be under some construction, changing out mattresses, which is fine but it took away one of the 2 elevators. The buttons in the left elevator did not light up properly, but got u to the floor you pressed, but without lighting up. Had an issue checking in but Andres went above and beyond and helped me get into the room. Lifesaver, the other desk employee was not interested in helping. Rules are rules she said. Wake up lady! Free popcor

I would not recommend hotel as uses a homeless shelter. No security between floors. Whilst in the lobby I witnessed an aggressive argument between a male and female which landed in the police being called. I did not feel safe during my staff especially when in the elevator alone. At time of booking there is no mention that hotel is used as shelter which is wrong

Very friendly hotel situated on the F line metro. So very convenient for Times Square etc. Free hot drinks provided at lobby and reception will arrange taxi to JFK (cost $77 comparable to uber). Room felt small with two double beds, especially compared to other hotels in Chicago and New Orleans. The cost of the room was also very expensive for what it was - but that may reflect New York prices.

My family and I stayed here while my kids toured NYU and Columbia. I have nothing but good things to say about our stay. First, every employee was very friendly and helpful. Second, the room was incredibly clean. Third, it was a great location – close to the subway and lots of food options (as well as a Target and Trader Joe’s!). Fourth, they kept our luggage for no charge before our flight. I also appreciated it that they had filtered water for guests’ use in the lobby. The only two things that would make it better would be a guest laundry (the three laundromats I went to within walking distance only take cash) and a complimentary breakfast. Other than that, it was a fantastic stay!

I stayed at Holiday Inn NYC - Lower East Side because the rate was less than half of the hotel prices near Times Square. The room is small, but clean and adequate for a business trip. The room is also quiet, which is a big plus in NYC. There is a nearby subway station with multiple lines. It is very convenient as long as you don’t mind traveling by subway. The staff is excellent — nice, helpful, and experienced. There are some good restaurants nearby. Ivan Ramen is wonderful. Also walking distance to Chinatown. Overall: great value if you can get a good rate.