Holiday Inn Jackson NW - Airport Road by IHG

Positive: Friendly staff all around, and willing to help. Negative: We had requested a room away from the elevators and ice machine and a high floor. At check-in, a friendly young lady assigned room 210 across from the elevators and ice machine and on the 2nd floor. The room was changed to a handicap. Toilet was too low.

Booked a room for my parents Christmas night. I shouldve know we would have problems when we went to the room after checking in and found the tub stopper was down and it was dripping for so long the entire tub was full of water. I told the front desk and asked them to fix it after check out. When they got back to their room that night, after our Holiday party, it was 64° even though the temp was set at 75°. They went to the front desk to report it. The guy working said they had 3 other rooms, same problem but didnt have maintenance on site to fix it. They asked to be switched and was told there were no rooms available. They tried to make it work but by 1am they were too cold to stay, frustrated that no one would help them, so they told the front desk guy they were leaving and drove 4hou

Beware. My review is not the only bad one. ***it has been 2 months now and Lori, the manager, refuses to meet me in person. Her receptionist blamed me and was rude for just wanting my money back. They charged my account for around $200 for a stay I never had. Lori, who was standing in the back, would not speak with me for just one minute so I could get my refund. I am currently in contact with their corporate office and I’ve had to report them for fraud. Do not stay here. If anything goes wrong, the person who is supposed to be in charge will not help you. Booked a jacuzzi suite. Asked the lady if the jacuzzi is in working order. She assured me that it was. Drove in a snow storm to check in. I was given keys to a room. Went all the way up to the room and realized it had no jacuzzi. We

I reserved two rooms for my son’s sweet 16. He had 3 friends with him and the overall experience was amazing. Rooms were clean and comfortable. The beds were so amazing. I wasn’t worried having teens would make staff uncomfortable but the staff were so welcoming and didn’t treat my kids like delinquents. The amenities were so nice and convenient. I loved everything about it. My only recommendation is bigger towels for the pool area and a hot tub. Thank you for the experience I would love to come again!

Beware! Our original reservation at this Holiday Inn was confirmed at $112 per night x 3 nights plus taxes (total cost of $359.64).  At checkout the person at the front desk could not provide a receipt at checkout, but days later our bank statement showed that the hotel withdrew $941.45 for this 3-night stay (overcharge of $581).  After multiple phone calls, I was told by Holiday Inn billing that the final rate charged was $280.31 per night and that there "seemed to be a problem with the rate charged".  Unfortunately, when contacting the General Manager of the hotel, I was informed by Email rather than returning my call that "the rate charged was correct for the dates, room type, and services associated with your stay".  But the most expensive room shown on the hotel website is $181 per n