Holiday Inn Express Temecula by IHG

Nicely greeted the evening we arrived and did make every attempt to get us water and gave us keurig containers to brew coffee. The Bed was comfortable, and we slept, but that was it. |Here comes the bad news:|No water available for coffee. Machine broken|TV not functioning - was told the management was in the middle of renovation|Not enough Parking - again due to renovation. Large Storage trailers took the room leaving us no choice but to park in restaurant parking lot. Very inconvenient|In the morning person at front desk gave a former occupant a key to our room and she opened our door, woke us up, scared us half to death asking about her daughter's shoes. We have no idea why one of one of the employees would allow an occupant to open a room she was no longer in, and not look to se

We usually stay at airbnbs, but at the last minute needed accommodations, so we chose this hotel because it was very affordable and had a late check out (noon). It also had free breakfast, but we weren't expecting much from that because I usually hate free breakfast. Everything here was lovely! The staff was kind and friendly, the room was very nice, and the bed and pillows were so comfortable. Plus, they have Dove amenities! Nice! We skipped breakfast the first day, but got it on check out day, and wow was it so much better than expected! They had everything! The eggs and bacon were incredible (not at all what I thought they'd be) and they had cinnamon rolls, bagels, toast, muffins, oatmeal, even sausage and gravy. Oh, and they also had an assortment of fruit, plus, juices and coffee of c

I bought my mom and her best friend a wonderful weekend getaway for her birthday. I got them a wine tasting at a winery nearby and a hotel room, everything already paid for so they didn't need to worry about anything on their relaxing weekend. They had a horrible hotel experience. They arrived at the hotel at 11:30 AM and spoke with Antonia, who told them the room was not ready. They checked again at 12:30 PM because they had a 1:30 PM winery reservation, and Antonia again said no rooms were available. After enjoying the winery, they returned to the hotel at 6:30 PM, only to be told that their room had been given away, despite having checked in multiple times throughout the day and despite the room being fully paid for in advance. So who did they give my room away to that I had paid for? Z

Update: Thank you for your response. While I appreciate the apology, I am confused by the statement that this matter is being “escalated for full review.” If this situation is truly being taken seriously, I would expect direct communication, accountability, and a clear explanation of how this happened, along with specific steps being taken to prevent it from happening again. I was not invited in your response to contact anyone directly to help resolve this, nor has anyone reached out to obtain my reservation details. Without that, it is difficult to see how a meaningful review is taking place. Being told after the fact that this is being “escalated” does not feel sincere when no effort has been made to investigate my specific situation or offer a concrete resolution. At this point, the r

When I checked in, Antonia was on the Front Desk. She is very pleasant & friendly w/a smile like she is usually. Antonia asked if I had a choice of location for my room. I wasn't sure. Antonia chose the perfect room for me. I was very grateful. There weren't any issues with noise overhead. Everything was fine with my room, except there were no face towels in the bathroom. I called the Front Desk & was told I could come downstairs and pick them up. When I went downstairs, Antonia was @the Front Desk. She apologized & said there were other guests who did not have face towels. She asked how many did I need. She wrote it down. As soon as the face towels are available, they would be brought to my room. This was really unusual. Room Service came to my room with 1 face towel & 2 hand towels. What