Holiday Inn Express & Suites Smithfield - Providence by IHG

When I pulled up I wasn't sure. Let's just say it lacks curb appeal. We went in were created by super friendly staff. I mean they were so nice! The lobby was fine, dining area is nice and seems spacious. Hallways were dated. Rooms were lovely, a bit dated, but huge, well equipped. Plenty of bells and whistles (especially for the price). The entire hotel is spotless. The floors around the ice maker were remarkably clean (I don't know why that stood out, maybe bc usually tgey are filthy). Honestly, top to bottom this hotel was spotless. I was super happy we chose to stay here and feel like it being dated doesn't matter- they put the money into pleadant staff, excellent customer service, and top notch housekeeping! I would definitely come back!

Not terrible but definitely not like it used to be. We have stayed here many many times with a much better experience. Nothing was terrible but our room had toilet paper stuffed in a hole in the shower wall where the shower rail had clearly originally been . Pillows were the WORST EVER. Very flat. Our room smelled terribly of a very strong perfume smell. Refrigerator froze all our fruits and veggies so we had to toss it all. Front desk staff was very kind , even arranged an early check in . She was lovely and so welcoming. In need of some repairs and updating for sure .

Positive: This was an extended stay- but there was only a small refrigerator and microwave Negative: non existant cooking area, night staffperson was incompetent. I asked to buy a snack she had no clue the sundries were supposed to be pd for or how to do -was rude. Next morning breakfast was not out at 6;30- I grabbed a yogurt.

We had a wonderful overnight stay at Holiday Inn Express in February 2026 to celebrate four children’s birthdays, and it was such a great experience for everyone! The kids absolutely love swimming, and the pool time was definitely the highlight of the trip. They had so much fun and didn’t want to get out! It made the birthday celebration extra special and memorable for them. The next morning, breakfast was delicious with plenty of options to choose from. There was something for everyone, and the dining room was spacious and comfortable, which made it easy for our group to sit together and enjoy the meal without feeling crowded. We especially want to recognize Kathy and Jocelyn at the front desk. They were incredibly helpful and truly excelled at customer service. While we were at the po

THE ONLY REAL ISSUE I HAVE WITH THIS HOTEL IS THE MOBILITY-IMPAIRED AND HANDICAPPED SPACES. THE PARKING LOT IS ALWAYS FULL BUT THERE'S NO CARS OR LABELS FOR IF THEY ARE ACTUALLY STAYING AT THE HOTEL, TAKING UP HANDICAP SPACES. The staff was wonderful, especially the front desk during the day, the young lady helped me so much and the woman that does the Giant breakfast. Booking.com had this room every night between $81.00 and $113( and that's in any of the Holiday Inn ExpressThis hotel) You can see from the pictures it is clean and quite comfortable, and it makes difficult circumstances better there's an even a desk a couch and a table in my room. I would ask for the first floor if your booking ahead of time and you need assistance because the hallways are very long on all the floors. I was