Holiday Inn Express & Suites Mountain Home by IHG

I was here on business and stayed 2 days. I would stay again. ROOM: 4 🌟 While in town, I needed to get quite a bit done while in the room. I really appreciated the desk, and the track system for the shade (to block even more light since my sleep schedule is different). Requests / Suggestions: I wish there was a desk lamp and easier access to electrical outlets at the desk area. I also suggest you should recaulk some bathroom joints and check the refrigerator for the previous person's items. SERVICE: 3🌟 Front desk women weren't exactly friendly or outgoing... but not rude. Additionally, I arrived for breakfast at 8:30am and some of their options were not stocked. I managed to make do. LOCATION: 5🌟 The north facing room had plenty of light, privacy, and faced a peaceful hayfield. I dr

The first room had ants the second room had ladybugs and was too small. The room needed repairs as well. The last room was the best but it is horrible I had to move every night. I requested a refund for the 3rd night so I could leave early and no one could approve the refund. I should have been allowed to leave early at minimum. Offer a discount or free night would have been better. The staff would do nothing if they had to go out of way. The front desk staff had little authority to do more than check in/out and no manager on duty at all time as so most questions or needs were unresolved. The breakfast and breakfast lady was great. Actually only good thing about our stay.

Positive: Location! Negative: The top quilt had dried blood on it. It was 3am when we got back into the room! And it was my fault but for 2 drinks, 2chips, and 3 candy bars was $25!!

I have had repeated business in the area, but I choose to stay here for the staff. Darla, one of the front desk associates, is crazy friendly and hospitable. Rooms are spacious and clean, and the location is great.

The rooms are a little dated, but overall, the experience was note-worthy. Customer service is excellent and our one-night stay was wonderful. We got a restful sleep on comfortable beds. The room and bathroom were clean. I love that my room had a refrigerator with a freezer compartment so that I could keep my ice packs/ cooler frozen. There was plenty of space to walk our dogs. And the complimentary breakfast was exceptional. If we're ever in town again, you've got our business.