Holiday Inn Express & Suites Macon - I-475 by IHG

Breakfast was completely unacceptable. On the first morning, the biscuit I took was half rock hard and half slimy. It couldn’t even be split to add toppings and went straight into the trash. Breakfast also opened late at 7:04 a.m., which caused delays when trying to get out the door for morning meetings. I ended up leaving to eat at a local restaurant. On the second morning, I watched the attendant pour sausage gravy directly from a can into the serving tray. The gravy was only room temperature, and the omelets were cold, not lukewarm, but refrigerator cold. Once again, the food was thrown away and I had to leave the hotel to eat elsewhere. I travel frequently, and this was one of the worst hotel breakfast experiences I’ve had. To be fair, the evening attendant on the night of arrival was

Had a great time at the hotel. Great friendly staff and very clean rooms. My favorite part was the warm hot breakfast served every morning. The location is great. Will be staying in the future.

Overall, the room was fine. But the pillows are too full and made it difficult to sleep. The area outside the hotel looks a little sketch and I didn't feel comfortable. The hotel lobby clerk wasn't dressed like an employee and wasn't behind the desk when I got there. She was at a table where patrons would sit on her phone. She was nice, though. The lobby had a funny smell. The room did not.

Great experience: Breakfast: better than any hotel, trust me. Flexible: ask they will provide from front desk to fixing your room. GEN. MANAGER: ADRIAN OROZCO The most humble person you will find. YES, he is in this property assisting guest. I stayed 10 days could have gone to any other hotel. All the staff made me and my family feel at home. Thank you….

One of the worst hotel experiences I’ve ever had. We arrived late after struggling to find a room anywhere, as many hotels were sold out. The moment we walked into this hotel, the lobby smelled strongly of body odor — it was overwhelming and immediately concerning. We were assigned Room 220. When my husband opened the door, someone was already inside the room. This is completely unacceptable and a serious safety issue. While going back downstairs, I spoke with another guest who told me the same thing had happened to her — someone was already in her assigned room as well. I told my husband I did not feel safe staying there. He went to take our luggage back to the car while I remained at the front desk to request confirmation that we would not be charged. The front desk employee told us a