Holiday Inn Express & Suites Houston East - Baytown by IHG

Do not stay here. I repeat do not stay here. The service is not to IGH specifications. We were here 3 nights. First 2 night gets the shower only got like warm. Night 3 absolutely NO hot much less warm. Coffee pots in both rooms did not work. Bed was comfortable but that’s all that was good. Breakfast was even uneasy. Definitely not what I expected from a Holiday Inn. They are supposed to be a Top Tier hotel. Sure charged top tier prices. All my co workers stay here but will definitely tell them to go elsewhere. VERY UNHAPPY

The front desk staff was very friendly and helpful.|Upon arriving we had to request a new room due to the smell of marijuana in the room. When moving to new room there were multiple things that needed attention. The dresser drawers would not close and were directly in the walkway to the beds. The light fixtures in the bathroom were so dusty, that dust was hanging from the very old fixtures. Both rooms we had, you could tell the doors had either been broken into or jimmied open, as the door was completely torn up near the lock. I would not recommend this hotel unfortunately. I stay in quite a number of IHG properties, and this was the worst I've ever stayed in.

I was very impressed with the cleanliness of this hotel. I have stayed at other Holiday Inn before, but this one went above and beyond on ensuring everything was clean and sanitized. The sheets smelled great and the Hallways and breakfast area were also very clean. The breakfast was a regular continental breakfast, but good enough to start the day. We will definitely stay here again when we visit Baytown.

I am not one to make a big deal about certain situations, but this one must be brought to light! I reserved a room for a 2-night stay, I reserved a suite of 2 bds, sofa bed and kitchen, the pictures on the site showed me exactly what I was requesting. I booked it! I paid extra to be able to cancel and get a refund if necessary. When we arrived, we checked in and were notified of nothing other than “enjoy your stay, here are your extra pillows” cool! Thank you! Go up to the room, not the room I requested, Room smelled like mold and was extremely musty and warm, the restroom water was BROWN! We immediately called the front desk, and she said to let the water run and it will go away… umm ok well the room also smells like mold and it's not the room I requested. Her response was that the room w

We stayed here for one night on January 18. Check in was quick the desk staff were polite and welcoming. The room and building have issues. It looks and feels old. The elevator makes a terrible scraping noise when operating and the control was actually held on with clear tape, weird. The hall on the 4th floor was dirty with lots of dirt and bits on the edges. The room needed better cleaning I stepped on a previous guest toenail clipping. Pillows were old and saggy. The bathroom needs cleaning behind the toliet lots of dirt. Worst thing the shower had very weak pressure and no hot water, we passed on a shower. The sink the same very low pressure water would only get slightly lukewarm. In all I will not stay here again as the there are other options around. We like HIEs and are staying in a