Holiday Inn Express & Suites Franklin by IHG

My husband and I stay exclusively at this franchise because of consistent quality. The kid in a hoodie at the front desk was polite but unprofessional. Put on a shirt!! The shower in the room was very low pressure. Electrical outlets and ubs outlets by the bed broken. No coffee condiments in room. Very poor paper products in bathroom. Very disappointing stay.

The room AC worked well and the bed was comfortable. But the toilet needed service and ran several times during the night. Each time it woke me up. The staff was nice and they assured me it would be fixed. However i stayed just the one night. My guess is there could be other maintenance issues. It got 3 stars instead of 2 because the staff was very nice and kind. To me that makes a difference!

I was extremely impressed with this hotel and everything about our stay. Rooms were clean, updated, and very spacious. (We had the room with 2 queen beds and a sofa bed). The kids loved the pool, and they also enjoyed the not-too-hot hot tub. We had a large family group, so we used the breakfast dining area for our pizza carryout dinner. That was really helpful. The staff were kind and welcoming. Highly recommend across the board. Great for a road trip overnight stop.

I travel a lot for work and generally stay at Hilton Properties, but do stay at several HIE Properties throughout the year. Last evening, while traveling for the holidays we stayed at this property. The front desk crew was polite and respectful so we checked in and headed to our room. The thermostat on the wall was not functioning, but the control on the HVAC Unit worked, so I set it to 67 and went on to bed. I woke up two hours later pooling in sweat. Clearly it need some work, please fix this so the next guest has a better experience. The shower curtain looked a little rough as well. I attempted to mention the issue with the HVAC Unit on checkout, but the front desk crew were on the phone and I waited a bit but had to get rolling.

Last night me , my husband ,and grandson stayed at this location and I was so very happy we did . The staff was suuuuuuper friendly. Very friendly, very polite and very hospitable. I have never wanted to return to a hotel in my life but I will definitely visit this location again.i will gladly drive from Alabama again just to stay here . Thanks for a wonderful visit