Holiday Inn Express & Suites Fort Dodge by IHG

My family and I have stayed here 5 times or so in the past 3 or so years and each time we've stayed it has been clean, welcoming and affordable. The breakfast area is clean and they keep the food well stocked. The staff are nice and even let our extended family use their conference room when available. 10/10 each time my family stays here.

The hotel looks very nice. However if you are from Fort Dodge be aware that they will not allow you to stay. My daughter made a reservation so her daughter could go swimming for her birthday. When she arrived she was told she and family couldn't stay because they were from Fort Dodge. Then my daughter from Colorado and family made reservation and prepaid for her room. Because she has dual residence they would not let her stay with out a significant raise in her rates then refused to let her stay. Also would not return her money. She was told she would have to go through the 3rd party. Once again very poor hospitality and poor reflection on our town

This hotel is awful we tried to stay here as family as I'm from Des Moines with my sisters. They wouldn't let all stay and cancelled my sister's booking when they came to check in because they had local licenses. Even worse one of my sisters lives in Denver and prepaid for the hotel and they still refused to let her check in because she hasn't updated her license yet. they wouldn't refund her money and said she had to work with the booking agency she went through.

The staff was friendly, knowledgeable and helpful. The room was oversized with a couch, sitting chair, desk, bed, and bar area including a sink. The bathroom had an oversized shower and the vanity top had plenty of room to spread out to get ready. Breakfast was delicious. Eggs, sausage, and biscuits and gravy were fantastic. I didn't make a pancake but thrilled I had that option. If I had to give a suggestion, I was only disappointed that I couldn't watch Netflix on the TV but they had many channels to select from for shows to watch. Oh and a plus for the brownies, cookies, and fruit that they offer for a complimentary snack! Great touch!

Billing lacks transparency. Hotel staff not longer responsive. I'm out $25. Invoice has two line items: Nightly Rate and Tax recovery & Fees. If the front-desk person hadn't advised that $25 would be released back to me I would never have known to look for it. The money was not released. I reached out to the hotel 39 days after my stay, then the funds were released. BUT - It has been 2 weeks since the hotel released the funds and my bank has no record of the transaction. Hotel staff no longer returning calls or emails. Nearly 2 months since my stay and I still do not have the $$. Hotel staff has gone silent.