Holiday Inn Express & Suites Elkins by IHG

Location great, breakfast great, rooms clean. The pool and spa were closed due to renovations. I had called the week prior and they told me the pool was open, but never mentioned upcoming renovations. Upon arrival the front desk worker told me it was posted online, which I did later find. The bathroom needed work as the drain was super slow and the toilet seat looked like it was ready to break and showed obvious signs of wear. The hotel did not seem full, but it seemed like everyone was crammed in the same area/ floor. Space would have been nice. The front desk was quick to respond to any issues we encountered. We enjoyed this stay with our kids.

Very clean and well staffed. I had a chance to observe the staff together and they really worked well together. The room was clean. The shower was great. The pool and spa were available and in great shape. This should be the standard for all Holiday Inns!

The front desk.|Breakfast housekeeping were all fabulous. The problem is the manager ryan mathers. When checking in, I was not informed that oakens.Locals could not stay at the hotel after four nights.They threw my nephew out who was local. When I asked to refund my money for the three nights that he would not be staying in the room, they referred me to the third party booking agency and said there was nothing.They could do about it when I continued to ask questions.The manager, ryan mathers told me this conversation is over. Then, he told me that he threw my nephew out.Because he smoked in the room which was not true.This room smelled like smoke when we came in.When I told him this, his only response was to roll his eyes and say, oh my goodness to me over and over again. Although I have s

This hotel is the perfect location in Elkins. Across the Street from the Davis and Elkins College, and very close to stores and businesses. The rooms are spacious and clean, as well as the lobby area. Staff were friendly. Enjoyed the free breakfast, with a good selection of items. Coffee is available thorough out the day and cookies are baked daily as a nice treat for you to grab and go. Also, next to the train station if you're planning on taking that tour.

From my arrival, to my check out it was amazing! top tier. they immediately recognized my member status and guided me over to the member lounge to show off their “winter wonderland” , and might u say it was very well thought of and put together by Ms. Ashley (GM) you can tell she also takes good care of her team. everyone is so professional and definitely a good representation of ihg branded hotels. great job on the loyalty recognition!!