Holiday Inn Express & Suites Cumberland - la Vale by IHG

Was just making a quick trip to Cumberland to spend the day out that way, got there around 10 PM and had to wait 10-15 minutes to get checked in, which after a long day I wasn't entirely happy with, especially when the concierge came walking in in PJ's. Thankfully our room was upgraded from a King Room to a Suite for no charge. The hotel was clean, sheets and bed were tidy and the room in general was well kept. A good, reasonably priced place to stay in the Alleghenies.

We found crumbs and stains in our sheets when we turned down the bed. Clearly they had not been changed before our visit! We contacted the front desk and they immediately changed our room and appologized (but it was a bummer as we had just put our baby down to sleep). The location is good and there is a great restaurant next door.

Clean and quiet and well maintained with a great breakfast, pool and even dog free floors! What a pleasant surprise. Super staff. Everything great! Next door to best local dinner spot in town too.

Positive: Very friendly staff and clean hotel. Great breakfast each day. Negative: No.

I am sorta confused how this location has such high reviews as I personally didn’t feel it hit the mark for me. The location was convenient and easy to jump on/off the interstate. The neighborhood felt relatively safe which is always a biggie for me. My disappointment came from the room itself. Had I not known it was a Holiday Inn I would’ve seriously thought it was a Quality Inn by the decor. Brown, on brown, on brown. The room was extremely dated and so much wear and tear. It’s in desperate need of an update. Front desk wasn’t very welcoming but it was late and I was tired so it really didn’t bother me very much. They gave me a room right at the elevator which was super disappointing. I think all hotels should avoid renting elevator and exit door rooms unless they are at capacity….whic