Holiday Inn Express & Suites Birmingham South - Pelham by IHG

My stay here was very pleasant. I don’t usually leave reviews, but I felt compelled to share how wonderful my experience was—especially because of Sharron at the front desk. Every time she saw me, she greeted me with a warm smile and a genuine hello and a real convo!! She truly cares about her job and about people, and it shows. We need more people like her in this world. Holiday inn is lucky to have someone like Sharron representing them!

This is one of the best 3 star hotels I've stayed in. Clean room, comfortable bed, easy to use TV, good bathroom...but what kicks it up a notch is a thermostat that actually works and a full black out shade. Good location near everything you might need, safe and visible parking lot, and a pretty damn good breakfast with warm cinnamon rolls. And the staff...very friendly. This place should be the standard

My recent stay was a pleasure. The staff was very professional and friendly. Sharron was especially accommodating. I did not know how long I would be staying because a friend of mine was in the hospital in Birmingham. When I would extend my stay, Sharron did her best to keep me in the same room so I would not have to move. I highly recommend this hotel. Thank you Sharron and staff! Rick.

Positive: The staff was awesome. They were very accommodating and helpful with whatever we needed. The breakfast ladies were AMAZING!!! The food was great and a nice way to start the day. Negative: It may be petty but I didn't like the extra long pillows and wish they would have a standard pillow included on the beds. They may have had them but I didn't ask so definitely not on the staff.

I travel frequently for work and recently stayed here after being stuck in Washington, DC for three days due to Winter Storm Fern. While on the road, access to laundry is extremely important to me. Unfortunately, while in DC, I had no way to do laundry, the hotel did not offer services, I had no coins, no detergent, and no way to exchange money. Upon checking in here, I was met with such kindness from Pam. When I asked if the hotel had laundry units and detergent available, she immediately said yes and kindly guided me on where to get cash so I could exchange it for coins she had available. It was late, and I had a long and exhausting day, she may have as well, but despite that, she showed genuine care and kindness. She made sure I had everything I needed for my stay. After days of stres