Holiday Inn Express & Suites Bakersfield Central by IHG

Pros: kind staff, breakfast in the morning, free parking, nice location off the freeway. We went on a weekend and were pleasantly surprised that the hotel wasn't too busy. This made parking, breakfast, and elevator access easy. They also cleaned our room daily, which was nice.|Cons: one of the two elevators is broken, construction in lobby, walls are super thin. At night I could hear the stomping of feet above throughout the night. The walls are thin and I could hear the passing trains in the night. There was a noise in the room that was loud. I think the refrigerator was broken. Sleep quality is the only area where I wasn't satisfied.

We stayed here a couple of weeks ago and was very satisfied with our stay. From the momment we checked in and was greeted by "Robin" (she was awesome) to the momment we left, it was a great stay. The room was very clean and well set up with all the necessary ameneties. The service we got from staff members was what I expected from an"IHG" hotel, and being a coffee addict the coffee was great. The bed though for me was pretty hard as I like soft beds but it WILL NOT deter me from staying here again because I really enjoyed this hotel. Well done and see you next time.

Positive: The rooms were large and wonderful with high ceilings and plenty of space. Negative: The hot tub was not available during our stay.

Absolutely ATROCIOUS custumer service, borderline (if not outright) scam artists. We arrived at our hotel around 3am due to traffic from a fatal car accident. I'll spare the details but we witnessed the victim on the interstate and were frankly traumatized. The front desk clerk told us we were marked as a no show and we would have to either pay a second time for the room or go somewhere else. We had been in the car for 8+ hours and again, had literally witnessed death just a couple hours earlier so we ended up having to double pay for a single room. The night clerk (who has probably the worst customer service I've ever experienced) basically told us we were SOL and ignored us while we tried to talk to expedia to figure out what to do. Expedia told us this was unacceptable and we should not

Pretty nice place. Room was big, clean and the A/C was great. They have one of the better"Breakfast is incuded" deals in town. I would recommend this hotel to anyone.