Homewood Suites by Hilton Bakersfield

For my first solo birthday trip, I hate to say but service was pretty hell. 🚩1.) Calling to say my reservation would be cancelled (when I’m already 20 minutes out) due to a card issue when I had booked the room a month and a half in advance. 🚩2.) The first woman at the desk failing to mention that my friend (who had booked the trip as a gift) could have just paid over the phone. Instead, because my friend was not present to swipe her card, she easily brushed me off. 🚩3.) My friend was able to connect with a different gentleman over the phone (who offered the pay by phone solution). However, instead of preserving my original Hilton discounted 2 night stay, he ended up charging my friend for a full priced 1 night stay. (Which made quite a stressful surprise around noon the next day). 🚩4.

The hotel is just fine but they advertise an airport shuttle. That is not correct. They hire a taxi for a very limited time each day. If you have a morning flight or a late afternoon or evening flight, you are on your own for a ride.

Elizabeth and her team were very professional and polite. They really go beyond the norm to ensure that you're comfortable, and the hotel was immaculate. They even gave me a list of local restaurants in my goodie bag!

Positive: My room was warm, clean, and the breakfast was good Negative: The bed is hard. Would have loved a fan that stayed on in the bathroom or the heater.

Unbelievable. I travel A LOT for business and this hotel blew me away. Great personal service from the manager, Deborah Hill. I probably had 80+ hotel stays last year and this is the cream of the crop. Thanks to Deborah and her staff for doing everything right. I’ll definitely stay again when in the area. Bravo bravo bravo.