Holiday Inn Express Roseville-St. Paul by IHG

Moving reviews over from Yelp. Originally published 10/22/16 and I got a nice note from the manager in response. Recently remodeled and it feels like a brand new hotel. Here are a couple of highlights: + Called while enroute from dinner to ask them to expedite check-in. I walked in the door and handed the desk clerk my credit card. He already had my room keys made up and handed them to me. It was less than a minute from the time I walked in the door until I was in the elevator. + Room was spotless. + Bathroom had a fan - I really hate getting out of the shower and having the mirror all steamed-up. + Great water pressure in the shower. + Checkout was even faster - handed the clerk my business card and the room keys. She had emailed me the receipt before I made it to the car. The onl

Positive: The location is great. The staff was really nice, and the room fit us very well. But mostly, they have the best hotel coffee I've ever tasted. Negative: ""

During our trip to Minneapolis, we had the opportunity to stay at this hotel, and I genuinely appreciated the warm and attentive customer service. The upgraded room and the buffet breakfast with its wide variety of options made our stay even more enjoyable. Overall, it was a very positive experience, and I felt well taken care of.

I can't say enough positive comments regarding my stay at this hotel. While I did not mean to be a high maintenance customer I realize I was. They meet every request with a positive "can do" attitude. Beds were very comfortable, pillows were new, fresh, I slept like a baby. The room was spotless! I was not afraid to hold the channel changer. Breakfast was actually good, Great variety of fruit and it was also fresh, I never see that in my travels with other hotels I travel by car across the USA. I will be switching my hotel preferences to Holiday Inn because of this great stay. The front desk made me feel valued. THANK YOU!

I had an issue with changing my reservation so I went down to the front desk to discuss it, while on the phone with booking.com I was also speaking with the concierge at the front desk. They assured me that my reservation had been altered and I could go back to my room, I trusted their word. (Yes I bought travel insurance) I waited the 7-10 days for my refund with no avail. Now both parties will not respond. Thanks Holiday Inn express in Roseville and Booking.com for charging me for a room that wasn't ever used.