Holiday Inn Express Manhattan Times Square South by IHG

This was our first time staying at Holiday Inn Express Manhattan Times Square South, and we were initially excited based on the location, pricing, and positive reviews. The check-in process was fast and smooth, which we truly appreciated after traveling. The front desk staff were friendly, professional, and made us feel welcomed throughout the stay. Overall, customer service was solid and consistent. However, the biggest issue and the reason for the lower rating was the room we received. I booked and paid for a room with a king-size bed, but we were assigned a queen instead. As a tall, large individual, sharing a smaller bed with my wife made sleeping extremely uncomfortable. Unfortunately, neither of us had a good night's rest for the entire three nights we stayed. This wasn’t just a min

We came from Chile, and one week before our arrival, we communicated with the hotel. Their response was fast and great. As soon as we arrived at the hotel, the staff was awesome with us, very polite and helpful. Housekeeping did a great job as well. We stayed for two weeks, and with such a long time, a lot of bad experiences can happen; however, we didn't have any bad situations, and everything was pretty great. I am sure that next time this will be my hotel again. Kudos to the staff!

Positive: The location and the free breakfast were the only likes. Negative: No working automatic entry door for the lobby. Our sheets upon entering the room had BLOOD on them and when front desk staff was notified they were very unconcerned. The overall look and condition of the lobby and room was very run down.

This a more than fine place to stay but the rooms and hotel property are average in every way. You stay here for the fantastic location. Close to a subway and tons of food options in a very safe area. The rooms was adequate even if small but that’s Manhattan for you. The bed was extremely comfortable. The room could use an update, however. The tv is small and old. The closet is bulky and inconveniently placed. There is no fridge or microwave. Controlling the heat and cooling wasn’t very good, either. And the shower spray came out on a slightly inconvenient way. I know it sounds like I may be complaining but despite all that it was a perfectly fine place to stay. None of them were that bad. All could just be slightly better. The elevator was fairly quick. The housekeeping wasn’t the bes

This is my 4th time visiting New York and 2nd time staying at this hotel. Breakfast is very nice! Rooms are clean and comfortable. I wished the beds were bigger but it worked. Is well located and staff is super nice. I highly recommend this hotel.