Holiday Inn Express Leesville-Ft. Polk, an IHG Hotel

Our first room was horrible. The tv wouldn't come on in which we later found out that it was unplugged. Horrible smell in the entire hotel. Water wouldn't go down in our first room.. come to find out that the nozzle was not working properly. Then we moved to Room 335 which was a little better. Toilet didn't flush well. Oh, they didn't have any laundry bags for us to put our dirty closes. Breakfast was free

I stay at this property at least two days a week, every week. The staff, especially Nicole, is professional, accommodating and friendly. The beds are comfortable, the water pressure is strong, the temperature is hot. Also like the many TV channels. Good location, safe and well-lighted parking. Breakfast is always fresh and hot. Service is excellent. Be sure to try the pancake machine. I like it here.

This place is horrible! I stay at holiday inn hotels about every two weekends across the country. This was my worst experience ever! They tried 3 different rooms then I gave up asking for a refund. First room the door was broken. 2nd room smelled liked men's aftershave and after I was relaxing in the bed for 3 hours I roll over and find this computer cord balled up in between the pillows and it is NOT MINE! So so gross! Proof they didn't change the sheets for new guests. I'm exhausted from traveling I just want to sleep. So I give them one more chance.... Third room the front desk lady "inspects" the room while I'm packing up my stuff from room #2. She says it's all clean and good to go. I look in the shower and there is dirt spots all over it. I tell her I want a refund because I'm not

Title: Former IHG Hotel Falls Short Rating: ☆☆☆☆ Our recent stay at the former IHG Hotel was a major letdown. Despite its previous affiliation, the reality fell far short of expectations. The advertised pictures are misleading, masking the dated and neglected state of the hotel. Scratchy sheets and a run-down gym only added to the disappointment. Management's transition to a new system led to daily check-ins and out, causing unnecessary inconvenience. Adding insult to injury, billing errors and insecure credit card handling left us feeling uneasy. In summary, this hotel's current state and practices are far from satisfactory. We cut our stay short and advise against booking until significant improvements are made.

The room was musty, dank and smelly. We opened the window as far as we could, which isn’t very much because of safety reasons. Even with the bit of fresh air it’s all we could smell while we were in the room. It was late, we were tired, and figured if we asked for another room it would be the same. Please consider cleaning every room thoroughly, not superficially, and definitely steam clean the carpets if you’re not ready to replace them. The staff was professional, the free breakfast was ok, the rest of the hotel generally clean. However, we won’t stay here again.