Holiday Inn Express Lancaster by IHG

Very decent place with good hot breakfast. My only complaint were the limited tv stations and flat pullout bed. Seems the movies were in Spanish and we had to use the couch cushions for better padding on the pullout bed. But otherwise very decent stay and I would not only recommend but stay there again.

Our check-in went well and we were allowed to check-in almost two hours early, which was a great help. Staff was friendly and courteous. Room 220 was clean and comfortable and except that it had only one chair that was too low to be used at the table. Two standard height chairs would have been nice to have in the room. Just sitting on our bed (across the room) we could easily hear the our next door neighbor's (218) conversation. I guess having a connecting door was not much of a sound barrier. Also, using the hair blow dryer in the bathroom must have tripped a circuit because the blow dryer stopped working and the bathroom fan wouldn't turn on. Outdoor hot tub was steamy and jets were bubbling behind a chain draped over the gate reading that the pool was closed for the season.

We have stayed at this hotel a few times in the past year, and while we have had a minor issue or two, we were disappointed this time. We stayed in a king suite and while it was roomy, the heater in the living room did not work. I reported it to the desk and they told me the facilities folks were not working that day. Ouch. The next morning, we found that the AC power outlets in the bathroom were not working. Hair dryer and curling iron had to be taken to another room to use. I did try resetting the GFI outlet but was unsuccessful. The couch in the living room was like something you might find on the side of the road. The cushions were so worn out that you pretty much bottomed out when you sat in it. I couldn't sit on it very long. There was an extra blanket in the closet so we pulled that

I recently stayed here 3 separate times within the last 3 weeks to help care for my Daddy. The front desk staff was beyond amazing and very, very kind. Though lovely gal Jess gave me a list of all peeps to thank, my scatterbrain can't keep them straight, but she, Anna, and Russel were the folks I saw the most coming and going. I felt they ALL were my "friends" while there when I needed to talk...they kindly listened. Jess even surprised me with a suite upgrade during my last stay, and I felt humbly grateful...still do. Art the maintenance fellow was awesome and kind as well. This hotel is blessed with an attentive, friendly staff including the breakfast and wonderful housekeeping folks. I slept like a rock in my lovely room(s), and will not hesitate to stay again. Quiet, safe parking,

Got into the room, took my shoes off, stepped on a goat head. Room smelled funky. Shower smelled strong of mildew. Ac compressor rattled when engaged, had to sleep with ac off. Breakfast was out of most items, completely out of sugar. Do yourself a favor and just stay somewhere else.