Holiday Inn Express Harrisburg East - Hershey Area by IHG

For the price this was a great hotel. The whole place looked clean and there was no strong smell good or bad, which was nice. The guy at the desk was courteous and respectful. Room neighbors were mostly quiet and then silent after midnight. The breakfast had a large, good selection of food including fresh eggs, bacon, and sausage. My only gripe is that there side door card swiped didn't work during the nighttime.

The people are phenomenal from Chelsea during the day at the front desk to Ms. Darlene taking care of all the crazy starving rude people filling breakfast in the morning. The gentleman that checked us in last night were sweeter than sugar ( I should have gotten their names). The rooms are so clean. Great size . There is a McDonald's and Sheetz practically in the parking lot. You want and need nothing here. ( unless your a Karen )

I waited 30 minutes at 130am to check in. No one was at the desk. I called the hotel phone number to listen to the phone ring off the hook. I called IHG and sat on the phone for 10 minutes while listening to them call the phone while I stood at the desk. Eventually guy comes out and says he was using the bathroom, the IHG representative asks if he’s there now and that sounds like it settled the dispute and got off the phone. I wouldn’t have wasted my time with the reservation knowing i would have to wait over half and hour to check in after 1am to get into my room

Positive: Big room with comfortable bed. Clean. Next hotel has 24 hrs fast food, gas station. Negative: Nothing. Everything was gteat.

Keep in mind when you check in you have to pay a 50 dollar incidental ok not bad I’m originally told it will take up to 5 days for your refund excluding weekends. I said ok. 5th day comes nothing. I call asking if I checked out wrong because I’m not understanding why this is still pending. Now it’s 7-10 days. It’s currently the 9th day I called to speak to the general manager and instead of speaking directly to her she relays the message to the front desk telling me I have to wait 2-3 more days more again excluding weekends. I go up there again now I’m told 30-35 days. Still have not spoken to the general manager. So my experience is starting not to be a good one. If my bank is telling me they have not release the funds and you’re saying it is released then what’s the issue. I shouldn’t