Holiday Inn Express Cincinnati West by IHG

I had a fantastic experience at the Holiday Inn Express Cincinnati West! From the moment we arrived, it was clear this newly renovated property is focused on comfort, convenience, and a welcoming atmosphere. Our room was very clean, fresh, and comfortable, with cozy beds, crisp linens, and great in-room amenities like a microwave, fridge, and large TV. The renovations really show and give the hotel a modern, updated feel while still being warm and relaxing. One of the biggest highlights of our stay was the staff. The front desk team was absolutely amazing and incredibly accommodating with my service dog, which meant so much and made the check-in process smooth and stress-free. Their professionalism, kindness, and understanding truly stood out. The breakfast host was also wonderful — frie

Positive: Location was close to where we were participating in a tournament. Young lady on counter was great, even though your key system was down and had to personally walk everyone to the room to get in. Negative: Stayed in rm 414, the fridge was broke and could not get something to replace it. The shower drain backed up, the ceiling had dirt and grime on it, the AC took forever to cool the room from someone having the heat on before we got into it.

This is a solid Holiday Inn Express for a stop over. Easy off the highway & located close to lots of restaurants & shopping. The room was like a mini-suite with a balcony. It’s showing some wear & tear so needs a few touch ups & the balcony could be cleaner. But it’s a safe location & we slept well. Thanks Jen for changing our room to the other side of the hall! Thanks Sam, maintenance man who figured out how to dislodge & finally open our very stuck balcony door. He then kindly found us chairs for the balcony to enjoy the unusually warm evening. We will remember this hotel for our next time passing through.

From the moment I arrived, the staff was professional, courteous, and genuinely welcoming, which made a great first impression. The room was spotless, and beds very comfortable. Exactly what I needed after a long day of driving. Everything felt organized and taken care of, showing real attention to detail. I had a great experience and truly enjoyed my time here. I recommend this hotel for anyone on the West Side of Cincinnati. Ej the Manager was spot on for his food recommendation at The Precinct, any steak enthusiast will be satisfied.

Had such a excellent stay, that I had to leave a review. The staff were all so pleasant and caring. Our room was clean and we enjoyed the new coffee machine express is rolling out now. Personally Sandra is the star of the Front desk. 😀 For the value you cannot beat this hotel.