Holiday Inn Brownsville, an IHG Hotel

I usually don’t write reviews, but this was by far the worst hotel stay I’ve ever experienced. It’s a holiday inn so I don’t expect much to begin with. Had to go to the front desk to get a new room key a total of 6 different instances in one night of staying because their key card system on the door was malfunctioning almost every time I left the room. They had to manually let me in two different times with the master key since the normal key card reader was not working. After that, no hot water in the shower either. No ironing board in the room to iron my work pants. Never have had so many issues during a one night stay especially considering I’m here in the area for work every 2 weeks. Everything else was decent as you’d expect, room quality was ok. Will not be wasting my time here agai

⭐️⭐️⭐️⭐️⭐️ I used to stay at this Holiday Inn often during my railroad career as a conductor, and I was really impressed to see how much they’ve updated the rooms since then. Everything looks fresh, clean, and well maintained. The rooms are spacious, the temperature was perfect, and the staff couldn’t have been friendlier — truly an amazing team. It’s also in a great location with everything you need within walking distance. I had to be back in the area recently, and I’m really glad I chose to stay here again. It still feels like a home away from home!

Positive: The hotel was clean and tidy. Negative: There were a group of kids playing games and being extremely loud in the hallway. I went out for a late meeting but anyone trying to rest would not have been so lucky. They returned after midnight but only for a short time.

I was absolutely blown away by the cleanliness and attentiveness to the smallest details offered by Holiday Inn. I must admit, I am a creature of habit. I go back to what I know, with that said, Holiday Inn was not my first choice. I had forgotten that it was spring break so my go to hotel was already booked up. I kept looking until I came across it. It was cost friendly and most important - AVAILABLE. I’m super glad it was bc my 4 day/3 night stay was better than I had hoped. I especially loved how everything was made easy (especially for parents) lots of charging spots for tablets, phones and computers. It was electronic heaven. The set up in the bathroom was my favorite, it had that vanity vibes (which I loved) but still felt pretty big for a family of 5. My husband already claimed it o

Very Disappointing Stay This hotel advertises free breakfast, but when we arrived, there was none available. This was one of the main reasons we chose this hotel, so it was extremely frustrating and misleading. On top of that, the room had mold, which is completely unacceptable and a health concern. Overall, the experience did not match what was advertised, and I would not stay here again or recommend it to others.