Hilton Orlando Lake Buena Vista - Disney Springs Area

We stayed here in July 2025. We were there for a pageant but would come back to stay just for a family vacation now. We got dining points for booking during a certain promotion period. We could use it in the cafe and other restaurants within the hotel. The pool was clean and had good hours. The cafe was open late which we loved. The kids loved the movies you could watch in the room. There is a bus to the Disney parks but we didn’t use it. The parking was easy and accessible. There were elevators on both sides depending where your room was. I had a room and my sister had a room very clean. We had fridges which I loved. There are microwaves in the lobby that are easily accessible for left overs or even some people bought tv dinners to Make. The front desk service was so helpful. Check in was

I'm not one to rave about a hotel stay. I traveled for business (and pleasure) for MANY years and I'm hard to impress. However, this hotel property is the exception to the rule.|I was checked in by Jean at the front desk, who was sincerely helpful and friendly. I got to my room and was immediately texted a welcome message asking "How's everything so far." Yes - I know, a canned message, but I responded and was surprised to receive an immediate (not canned) response.|At noon-ish the next day, I received another text message "just checking in" to make sure our stay was great. I commented on a light bulb being out in the room (some still have those crappy fluorescent light bulbs in the lamps). They sent engineering up to the room and replaced both bulbs in the nightstand lamp with brigh

I stayed one night as a wheelchair user, and while there were genuine highlights, the accessible room fell short of what I'd expect from a Hilton property. Let's start with the positives. The location is fantastic — an easy walk to Disney Springs via a footbridge, with an elevator to get you there. The hotel provides a coupon booklet for Disney Springs, which is a nice perk. The on-site café is good for coffee, and the room had a lovely view. Staff were consistently friendly and quick to help. The room itself was clean, and the bed height was ideal for transferring from a wheelchair without being awkward for standing guests either. In the bathroom, the grab bars were all solid and secure, the toilet flush was on the correct side for easy reach, the handheld showerhead was well-positioned

Positive: Great location and the staff was excellent! Negative: There were places in the room where you could tell it's an older hotel but the room was very clean and everything else made up for that!

⭐️⭐️⭐️ (Three stars — and I’m being generous because it’s the holidays.) I’ll start with areas that need improvement, especially given the expectations for Gold members. The photo of the phone and view is a good indicator of how outdated some Hilton services feel. Guests are given vouchers for water—please stop dehydrating your guests and provide complimentary water bottles, like most other Hilton properties. The concierge response time was extremely slow. I also forgot my toothbrush and wanted to order room service, but I was told I couldn’t do this by phone and had to go downstairs, which was inconvenient. Valet parking is overpriced. I walked to a nearby hotel and paid 50% less. The continental breakfast at Covington Restaurant was not worth the price. Now for the positives: ✔️ Ex