Hilton Garden Inn Williamsburg

I travel 100+ days/year and have lived in hotels for 6+ years. This wasn’t a simple “one person, one night” stay: 3 adults + 3 kids (under 10) meeting for Christmas after 15+ hour drives from opposite directions to do Williamsburg/Busch Gardens/Great Wolf, etc. Night 1 check-in (Dec 26): staff couldn’t find our reservation by name OR by the confirmation number THEY provided (not 3rd party). After ~20 minutes at the desk with tired kids: • Told keys were for 303; they were for 305. • While my wife was downstairs, they deactivated the original keys without telling me, leaving me + kids locked out in the hallway. • Then they issued keys to the wrong room again. It took ~35–40 minutes total before we could reliably get into rooms. Rooms were clean, but we didn’t unpack since we were switching

Quay who checked us in was the personification of kindness. He assigned us a top floor room which we requested, gave us a free breakfast, and lastly helped my husband as he entered the hotel. We are senior citizens and appreciate so much these acts of thoughtfulness. The beds were excellent and we loved the night light in the bathroom which was motion sensitive.

Positive: The breakfast buffet was very good Negative: This hotel had 1 working elevator, bathroom need updating mold cracks on ceiling, they allow animals so seeing dogs come out of elevator was not good. The barking of dogs every time we leave our room. Hot tub was out of service.

Terrific, CLEAN hotel located near all the attractions in Williamsburg. A special shout-out to the bartender - Nancy - who was working the night of Dec. 29. My husband and I enjoyed a cocktail at the end of a long day and Nancy made our hour spent at the bar very enjoyable. Thanks, Nancy!

Stayed here while visiting Colonial Williamsburg. Beautiful rooms with an amazing staff. Pet friendly. My dogs did not want to leave their new friends. Breakfast was very good. Highly recommend staying at Hilton Garden Inn.