Hilton Garden Inn Spokane Airport

I booked this hotel as one of our overnight stays on a very long road trip. Based on the positive reviews and since we are Hilton gold status, this seemed like a good choice. Wrong! After traveling over 12 hours with two small children, all we wanted was a shower and a good night’s rest. We were greeted with a bad smell immediately when we entered the room. It smelled like dirty feet or dirty clothes. We had a very sick child so we put him to bed right away. When I went to take a shower, I was disgusted to find hair and stains all over the shower. If we had not had the sick child, we would have changed rooms or hotels immediately. We contacted the front desk and asked for a disinfectant spray. The next morning I spoke to the manager about the condition of the room. She apologized and offer

Got there Tuesday, checked out Friday and no housekeeping services were done at all. Called the front desk and the guy said he "didn't know." The girl working overnight is extremely rude. She completely ignored me when I tried to get her attention. Great location by the airport but the staff here sucks! They need some serious training on customer service. It feels like they're forced to be there.

Positive: The location. It was easy to find and easy to get to from the highway. Negative: Not really.

While checking in Jerimyah was just awesome! We were having a day, but he kept our spirits up! Made us smile and laugh:) Was very informative of what to expect for our room, the amenities and the shuttle in the morning. Such an amazing human! After we got checked into our room we came down to grab a night cap and Jennifer was just the sweetest!:) Such an amazing place to stay. Thanks team, you made our night! We will always come back here before our early morning flights:)

Oct/Nov 2025|Stayed here a few days for business Highly recommended. Rooms are nice and spacious, staff courteous. Restaurant on site, very walkable area with plenty of food and a local Walmart supercenter (depending on whether). Indoor pool and jacuzzi and for your convenience 24-hour airport shuttle. The hotel is located literally behind Spokane international airport...