Hilton Garden Inn Lubbock

Positive: "" Negative: Breakfast

I’ve stayed at this hotel when visiting Lubbock since COVID around 2020 and loved this place until recently. I went on November 15, 2025 and It had been about 7 months since my last stay. The front desk staff were very nice. I always choose this hotel because it’s close to a shopping center. I was disappointed in the cleanliness of the room/hotel. Since I’ve stayed here before, I knew they did not clean the room each day and that it must be requested which I did. The hotel lobby floors were covered in spatters of substances that were dried and “sticky”. Throughout my few days there this did not change although wet floor signs would be put up. The room I stayed in had wallpaper peeling off the walls, and mold around the tub. My bedskirt had a ring left on from some type of fluid from prev

We had the best experience at this Hilton property during a long road trip. Staff was great and d the hotel had great amenities. Stayed with our pet and the pet area was the best we experienced as well. Highly recommend you stay here while in Lubbock.

Reservation at Hilton Garden Inn On January 2, 2026, we encountered a delay in check-in until 3:00 PM. We comprehended the situation and proceeded with the check-in using the voucher that was valid until June. The manager at the time was unfamiliar with the voucher’s usage and assured us that she would provide instructions by Monday. We provided her with ample time to respond, and she did so promptly. The room was immaculate. The day was otherwise flawless, except for the morning when we attempted to have breakfast. One of the residents descended with two large dogs, one of which was on the leash. The other dog was not, and he directly approached me, placing his nose on me while I was seated in the dining area. This incident prompted me to exclaim, “Get your dog!” Consequently, I was unabl

Hilton has always been one of my preferred hotel brands, but this particular property felt like one on the verge of closing down. I’d like to share my recent stay experience honestly, in the hope that it may serve as a reference for fellow travellers. 1 The bathroom was outdated and unfortunately far from clean, with hot water coming out as little more than a trickle. Showering was quite unpleasant. 2 There was no heating in the bathroom, making it uncomfortably cold during a shower. Additionally, there was no exhaust fan. 3 The toilet flush produced an extraordinarily loud, almost monstrous roaring sound that I worry could easily disturb other guests. 4 The low-quality bedsheets generated constant static electricity; every movement created crackling noises, and when pulling back the sheet