Hilton Garden Inn Independence

I did the digital check in through the Hilton Honors app and selected the room I wanted. As a diamond member, I have the ability to check in early when available so I called the hotel very early on the morning and chatted with them as well to see if I could get an early check-in. I was told they were fully booked and they probably could not, but they would leave a note for the next shift. When I got to the hotel, my digital key was not the room I requested so I simply asked them to. Please put me back to the first floor. I was told they didn’t have any first floor rooms available at the moment but they would do that and I told them that would be OK. I’ll go grab lunch. I got back and my digital key still showed the wrong room. The lady at the counter said it was because I need to refresh m

My wife and I attended our church anniversary banquet. The meeting space was nice and food was pretty good too. We decided to stay overnight and we really enjoyed the breakfast buffet. The room was a bit worn, but comfortable, and there were issues with the bathroom faucet. The good news is that there is a major renovation underway so things will be even nicer when it's completed. The hotel staff was very courteous and helpful.

As noted in the title, this hotel is currently being renovated and it needs it. The restaurant was very good even they evidently just recently started serving dinner as per our excellent waitress, Klarissa!

Positive: Location and ease of getting around Negative: My room smelled like a greasy hamburger the entire 3 day stay. There was trash under my bed.

I stay there a lot and in others like St. Louis and this one the water wouldn’t shut off when I showered and was filling up fast as the drain could not keep up for such a long time , they have no maintenance man ? Had to go down and hunt some guy ? Had to move ! Hotel is dirty but the price is crisp high ? Couldn’t use my rewards and the desk people always have an attitude and I believe could give a better price if they like you or you are a particular color ? The Elevators look to have not been cleaned in years ? Smells ? 2.50$ for a bottle of water that’s out of a 3.98 48 pack 🤣 ? Customer service is almost non existent ! But they are good at charging you ? Yea as others here said breakfast I assumed was not such a big charge ? Maybe they should tell u upfront because I seen some as I s