Birch Hill Suites Kansas City - Independence, MO

TayYah along with housekeeping supervisor Tiffany as well kayla, Lindsey, Jamie and Mr Miles at the front desk definitely go above and beyond for every guest. Rooms have been recently remodeled and are up to date. The maintenance staff is efficient and always happens in a timely manner. The property is also well maintained constantly seeing staff members cleaning the parking lot sweeping the sidewalks. Housekeeping does a phenomenal job to ensure that the guests first impression when opening the door into the room is a great one! Congratulations to the management and the staff of this property for they've done an amazing job turning it around. If you haven't been here lately give it another try you won't be disappointed!

Do NOT stay at this hotel unless you are desperate!! I booked Birch Hill Suites extended stay (Independence, MO) hotel in Nov online through Hotels of America (HOA) for Dec 23-26/25. They falsely advertise their hotel's appearance and amenities, as well as the cleanliness of their hotel rooms. I had two separate rooms after the first complaint. ISSUES between both rooms|- COCKROACHES!!!! on the third level, therefore on ALL LEVELS| - kitchenette cabinets were chipped and broken|- The wall lamp was broken and repaired (covered) with tape. |- The entry door had a ½ inch gap between the door and the frame base, enough room that would allow critters to enter. |- The room had a combination of unpleasant odours within it. stale urine/cleaner|- missing drawer in the kitchenette, no TV remote, a

Positive: The location of the area .It was near all the food, shopping , other hotels and major highway.. The staff was very helpful. I didn't get her name but she is a tall beautiful full finger bright young lady and she was very helpful great person. Negative: it was very out dated really nothing inside the room dirty covers. But the front desk clerk she was great she made my stay feel much better ..I truly appreciated her for that. She did tell me they just bought the building last year and is updating it..

The room was very run down, paint all over the floors, the toilet consistently ran and not even a trash can in the room. The corner of the bed facing the nightstand reeked of animal urine, i had sleep on the edge of the other side of the bed. There were blinds but no curtains so trying to sleep was near impossible with the bright outside light lighting up the whole room. And then in the morning as I'm leaving there's a roach on my nightstand. This place is disgusting, don't stay here unless you're homeless like all the others LIVING here.

I've been staying here for about a month now thankyou to the Catholic charities VA . My wife and children stay here off and on here too , with no issues(kids go to school in Kansas and my wife is helping her grandma) the staff have been super cool here and very understanding, they also respect your privacy. They don't play though, respect their place, respect the other people here and you'll get respected back. Since I've been here the police have been here, but not in no negative way. They shut down any problem trying to escalate and go about their day. If you communicate your needs, the staff will listen. Thank you Birch Hill staff! -318