Hilton Garden Inn Boulder

I would like to express my appreciation of the kindness and personal touch I received from the moment I arrived at the hotel as soon as I walked through the doors from Matthew Tutle who oversees the management of your guests front desk experience. He went above and beyond beginning with me requesting an early check in to get to a brand new job and right after going through the death of my mother. I know he treats all your guests in the same manor but was especially meaningful to me that day. My experience during multiple visits now with his staff who I have acknowledged in a separate review, shows that he has instilled these values and level of customer service in his entire wonderful team. Just extreme gratitude and you are lucky to have him. That is while be coming back and asking f

Stayed here for a few nights on a business trip last month. Would not stay here again. Was roomed in 445: - Fan/heater unit had an issue when the heater unit would turn on, the fan would start making an oscillating sound. - Water would not get above lukewarm for shower or sink. You could run it for 20 minutes and no change. - Breakfast host was quite rude to anyone that walked in.she appeared to expect anyone who walked in to understand the way the breakfast buffet was ran and was quite belittling to a few people. Breakfast was just plain jane. Informed the staff of my rooms issues on the way. Not sure if anything was addressed.

This would of been a really good expert if the parking wasn’t so bad. It was really a pain to have to get your card out every time you went in and out of the parking lot and it was a small parking lot for both hotels

Clean and serviceable. Pretty good compared to some ive stayed in. The staff are top notch, the best! The wifi wasnt working when I checked in and they offered to move me over to Embassy Suites, no charge. My only complaint is that they charge $24/day for parking. Should be free.

Overall, a good hotel. The high points are that it is conveniently located next to a nice shopping center and near downtown Boulder. The common areas are well maintained, and the staff was very friendly and helpful. The hotel has an underground parking garage that you can pay for. If not, you have to find free parking on the street. I found that to be tricky sometimes because it seemed like the parking filled up on occasions. I didn't want to walk 2 - 3 blocks back to the hotel so I gave in and paid for the garage. The hotel had a decent workout room, but it was located on the 4th floor, in an odd location between hotel rooms. The main area of the hotel was spacious and had nice swinging chairs to relax in. The courtyard was spacious with several firepits available to lounge aroun