Hilton Garden Inn Atlanta Midtown

I am typically very satisfied and content with my experience at Hilton hotels, however this time I was very disappointed and unhappy. I will not be returning, much less would I recommend this hotel to others. We stayed one night at the Hilton Garden Inn- Atlanta Midtown, GA from March 6-7. March 7th in the morning at 7am we were woken up by a man walking into our room claiming he was security and was told by front desk that this room was vacant and he was looking for something another guest had reported lost. He just stood there talking instead of apologizing and getting out of the room. That was unacceptable and I am upset we left with little to no help. We were not able to get any more sleep after because of how shaken up we were to be woken up to a stranger in our room. I am VERY concer

This doesn't have anything to do with this hotel but as Hilton as a whole. They say they have price match guarantee, and it is definitely a lie! I submitted my hotel and dates, and they told me they were sold out, which is a complete lie. I showed proof, which is attached below. Expedia was offering the room for almost $25 less per night. They are supposed to price-match and give you 25% off your stay. They didn't give it to me even though I sent proof. I am a Hilton Member and even have a Hilton Amex card, it's a shame that I have to reserve through a 3rd party site to get the best rate.

Positive: The location is in the middle of everything. However no enough space to for parking and other stuff Negative: Only offer valet parking for 50 per night.At check in I was charge 200 more that idk what it was for.Worse part they charge for the nasty breakfast they offer almost 18 per person. I was charge 91.11 for some eggs and grits. Orange juice discusting.

Bad reviews travels faster than the good ones. But one good review can change everything. I was here on a work visit. The location- is good. Very good location. But you will have a lot of homeless people to deal with. I think they should work more on security. Though they never bothered me as i went out for my early morning jog The rooms- needs to be updated. Looks quite outdated but just a little change here and there can make it better. Noise coming from the highway can be very upsetting. If you are a lite-sleeper, you shouldn't bother staying here. Service- Its everything in Hospitality. My stay was excellent. Though at check in, it looked like the lady at the front desk was clueless. No excitement. The other lady who later walked past me too looked like she was just woken up from sl

I usually have great experiences with Hilton hotels, but unfortunately, this location was a major disappointment. I will not be returning, nor would I recommend this hotel to others. Customer service was generally okay, except for one staff member named Krystal, who was extremely rude and unprofessional. In addition, the shower water never got hot during our stay. To make matters worse, the plumbing appeared to be installed incorrectly—the hot water came out cold and the cold water came out hot. Even then, the water was only lukewarm the entire time we stayed. We also found a bug in our room, which raised serious concerns about cleanliness and overall maintenance. At checkout, I noticed my card was charged $6 for bottled water, despite being told at check-in that the water in the room was