Hampton Inn & Suites Williamsburg Historic District

Check the addresses as they have two hotels with the same name. DO NOT stay at this one on Capitol Landing, stay at the one on Bypass instead (we stayed there several years ago and didn't realize there were two hotels with the exact same name this close to each other, so didn't check the address , it was a MAJOR mistake!). People in room next to us were up until 2 am and very loud, front desk refused to address it. Also, the morning after our first night we informed the cleaning staff (who were very loudly complaining to each other how the hotel expects them to be the maintenance and cleaning staff since the maintenance staff "doesn't do their job" as part of the conversation), we informed them that we were leaving our room to go into town (at 9 am), and our room was not cleaned despite

Our room REEKED of cigarettes. Like not a faint smell, it was to the point that we were gagging in the bathroom. The bathroom didn't even have a fan so we couldn't air it out. We thought it wouldn't be a big deal because we weren't going to be spending a lot of time in the room as we were there for a wedding, but the smell stayed just as strong that we were coughing and gagging in the morning too. Our clothes smelled like cigarettes when we left. We let the man at the front desk know when we got back from the wedding and he said that someone had been vaping and that they sent out a notice. It seemed like he knew exactly what I was talking about and regurgitated an excuse or something. There was no way that anyone could possibly think that a vape could make that smell. It was as if someone

Positive: Spacious room, cleanliness, friendliness of staff and and the fitness center. Negative: Breakfast could?ve been better, but was adequate.

Had high hopes once we arrived. The room we stayed in seemed to be upgraded ascetically than what I saw in the photos from the website. That is where it stopped. Mattress cover on the pull out couch was stained and had someone else's hair on it. The room safe was locked and was able to be removed from room (notified staff, they fixed while we were out of the room). There appeared to be mold or mildew above the shower area. The indoor pool water seemed murky/unclean. The air conditioner in our room had exposed wires (notified front desk while we were checking out). The cleaning crew did not clean our room after the 1st night even though we pointed to our room on the way out. The fire alarm went off at 1:15 am on our 2nd night stay for about 3 minutes; we did not evacuate. One elevator was d

The review is due to wrong details for rooms. I specifically found a king bed with an accessible TUB. When we get here, three rooms later, we are in a 2 queen with a regular tub. My hubby is disabled and needs to sit in a bath and can't take a shower due to balance issues. The girl at the desk was very accommodating and very apologetic. Details online need to be updated to what the rooms really are, especially for disabled people. Then the tub wouldn't hold water! The experience wasn't totally a bad one, but I wouldn't go out of my way to stay here again. We travel quite a bit and I've never seen the details of rooms be so horrible! You expect to get what you booked.