Hampton Inn Minneapolis/Burnsville

The hotel is good. The pool water is not heated at all. The included breakfast is small in selection. I used this as a park sleep and fly. I believe it should be told that the airport shuttle is a 3rd party service provider that then uses Lyft. They did not ask how many people I was traveling with or our luggage. As soon as the driver arrived he said, "this won't work". They had to order a larger Lyft vehicle.

As with many Hamptons, the room was clean and the bed comfortable. Overall, the facility is older than some other Hamptons we've stayed in. The rooms are a little smaller. There were two things in the building that were not working- the water dispenser in the exercise room and the whirlpool jets at about 50%.

Was nice and quiet! Breakfast was good. Only complaint was the strong smell of chlorine in the pool area when my son was swimming..otherwise it was a great stay!

The hotel stay was fine, but we were billed for the purchase of some candy that we did not buy. When we called to have that corrected on our bill, the manager was quite unpleasant and unprofessional. She claimed that they have video proof. We are retired and do NOT eat that type of candy and whoever signed for the purchase did not use either of our correct names. The manager did begrudgingly refund the purchase price but secured our decision to not ever stay there again.

Positive: The gentleman that checked us in was very accommodating, super pyrite abs friendly. Had a huge senior on his face! Great employee you have there!! Negative: No not at all