Hampton Inn Hornell

Front desk agent at check-in was great as well as the night time agent. The front desk manager however? Rude. Came banging on our door 30 min after we checked in to remind us only guests staying in the room could swim (I work in travel - I know this). Shook her head very annoyed when I advised we were there to celebrate my daughter's birthday (8 - nothing wild). Made sure to stomp back to the desk just to return with a waiver for me to sign for the pool? Plus, made sure to reiterate that if we got a noise complaint - she'd have to ask us to leave. But at 9pm there was a bingo league or something crazy happening down past the pool. Sounded like 2 dozen adults literally screaming (but our 3 8 year olds were an issue...) The chlorine in the pool was off the CHARTS. The kids all ended up with

It was our second or third time staying and the place and employees are wonderful and very helpful! Great room, breakfast and situated next to what we needed for our short stay. The only odd thing was that that the pool temperature was freezing! Previous stays it was fine and warm. The very nice front desk lady said they keep it at 80 but it wasn’t the 2 days we were there. I wish someone would have been sent to check it when I mentioned it. Would like to be back soon but I would hope that little issue could be fixed. Thanks!

This motel was very nice! The free breakfast was delicious and offered many choices. It was most likely the best free motel breakfast we have experienced. The beds were comfy and the hvac worked very well. The shower floors we experienced were very slippery. We did report the refrigerator door would not close completely. I taped it shut and all worked well. Wonderful accommodations. The front desk staff was very helpful recommending places to eat as well

Excellent service checking in and out. Very nice room, beds were comfortable and I loved the pillows. Very nice breakfast spread. I would definitely stay again.

We stayed here on a single overnight to break up a long trip to Niagara Falls. The hotel was wonderful and immaculate. The reception area was well attended and everyone was extremely kind and helpful. Breakfast was great especially the waffle making station. Everything was very well kept. The reception even let my daughter pick a toy from a toy chest upon checkout. I can’t say enough good things about our experience. 10/10 !