Hampton Inn Atlanta-Buckhead

Response to owner: I love your fake “we care” response. It took multiple days, corporate and a GM from another Hampton hotel to get a response from Sabrina smith that they would finally refund the double charge. You know what wasn’t in the email…..not even an apology. Anyone seeing this response, save your time with hotel help and go to another location or different hotel franchise. Edit: I paid in advanced for this stay, and now I’ve noticed they DOUBLE CHARGED me for it. Guest help with Hilton corporate office have tried to help but this hotel won’t even answer the phone for them and they will not respond to corporate or my emails. What a complete joke of a hotel and owner. They should have the name and franchise stripped from the building. The employees at the front desk were friendly,

The Hampton Inn Buckhead is in a convenient location, and the staff was genuinely warm, attentive, and engaged throughout our stay. ||Our first room had several problems. The toggle on the light switch at the door was positioned awkwardly in the middle (neither on or off) and would turn the light on if you moved it up or down and then end up back in the middle. The GFCI outlet in the bathroom flashed red and had no power, and couldn’t be reset. The night-light feature was inoperable. The barn-style bathroom door didn’t close properly due to a misaligned stop, leaving a large gap. The shower fixtures were loose, as if the pipes weren’t secured behind the wall. Oddly, the toilet was positioned just inches from the shower doors, leaving wasted space on the other side.||The biggest issue was t

This review would have never happened until I encountered Katrina at the front desk on a late Saturday evening. On Valentine’s Day, the hotel was oversold and she handled guests with patience, kindness, professionalism and generosity. I wanted to make sure she was acknowledged being extraordinary and providing outstanding service despite challenging circumstances.

They do not care about guests experience. Stayed for 5 nights and asked them toclean our rooms at least one during the stay of 5 nights - they didn't get it cleaned even once after repeated requests even though as per their policy is supposed to be cleaned every other day. Staff lies to your face every single time. Overall dirty bedding and from. another issue is there's construction right in front. Do not recommend.

Positive: No “best” Negative: Did not clean the room, I was out of the room for 7-8 hrs and no cleaning occurred, asked for pillow switch-no given, air conditioner had a loud noise. I did not ask to switch rooms because another family member had switched rooms, no other availability.